Canada: Shipping Delay Due to Service AlertsUpdated 5 months ago

We understand the frustration of experiencing delays with your package. Here's some information that might help:

1. Why is my package delayed?

Your package is headed to an area currently under service alerts by Canada Post. This could be due to various reasons such as severe weather conditions (like flooding, mudslides, or road washouts) that impact safe parcel delivery.

2. What are you doing to resolve the delay?

We are closely monitoring the situation and are working to move parcels as close as possible to affected areas. Once conditions improve and it’s safe, packages will resume processing promptly.

3. Where can I find more information about service alerts?

You can stay updated on service alerts through our Service Alerts page and Canada Post's Service Alerts page. These pages are updated weekly, typically on Fridays, to provide the latest information on any ongoing delays.

4. How long should I expect delays to last?

Due to the severity of the alerts in the affected region, significant delays are expected for shipments heading to that area. We recommend checking the service alerts regularly for updates on the situation.

5. Can I get more personalized assistance with my delayed shipment?

If you have specific concerns about your shipment or need further assistance, please reach out to our customer support team. We’re here to help and provide any additional information you may need.