Canada: Why are shipping costs and duties included at checkout? Plus, package delays.Updated 5 months ago

Shipping and International Orders

Thank you for reaching out! We understand the challenges with international shipping and aim to provide clarity on how we handle it:

1. Why are shipping costs and duties included at checkout for international orders?

Due to the closure of our Canadian warehouse amidst pandemic-related issues, we now partner with an international shipping team to streamline delivery and reduce costs. By including shipping costs, taxes, and duty fees upfront at checkout, we ensure a smoother and faster delivery process without the uncertainty of additional charges later.

2. How does paying duties ahead of time benefit the shipping process?

Previously, shipping directly to Canada via UPS sometimes resulted in unexpected duty costs and delays, leading to packages being returned. Paying duties ahead of time reduces customs processing time, allowing packages to move swiftly to customers once they cross the border.

3. Why do international shipments sometimes experience delays?

Once our shipper sends packages across the border, they must go through customs, which can introduce delays. Subsequently, delivery within Canada is handled by Canada Post or Intelcom Express, who may experience weather-related delays, especially during certain times of the year like winter months or periods of severe weather such as flash floods or atmospheric rivers.

4. How does weather impact delivery times?

Weather conditions in Canada, particularly during colder months or unpredictable weather events, can significantly affect delivery times. Warmer weather generally allows for faster deliveries, whereas severe weather events may cause unavoidable delays.

5. What should I do if my package is delayed?

We understand delays can be frustrating. Please monitor your tracking information closely for updates. If you have concerns about your shipment, feel free to contact our customer support team. We're here to assist and provide any additional information you may need.