Contact InformationUpdated 17 hours ago
What is the best way to contact Customer Support?
We are regularly available M-F at 8 am-4 pm PST. *Please consider the observation of national holidays.
Writing to us at [email protected] is the best way to receive a fast and efficient resolution to your inquiry.
CHAT
You can reach us directly on the website via the chat feature on the bottom right of the screen.
PHONE
You can also call us at 1-866-729-9434.
We take live calls. *Please note that we may be busy, and your call may be moved to voicemail.
TIP: The more information you can give us on your voicemail message, the faster we can resolve your issue!
By providing us with the order # and email address spelled out, we can handle it more immediately.
Our general callback response time is within 1-3 business days.
Please keep in mind that we respond to inquiries in the order in which they are received.
If possible, we may email you back with a quick resolution.
If you have a disability that has caused or may likely cause you difficulty in accessing or navigating any part of our website because of your particular disability, you can call us toll-free at: 1-866-729-9434
This telephone number is available for assisting persons with disabilities, including but not limited to blind and visually impaired persons, and is available 24 hours / 7 days a week.
*Our dedicated subscribers' Insider line (1-510-900-5559) will move directly to voicemail when a phone call is received after business hours. As your Insider's concierge team, we promise to receive your voicemail message and call you back as soon as possible, within the next 1-3 business days. *Please note that only one voicemail message is needed, as your call will be received within the queue according to the volume of calls and messages.
We appreciate you greatly and look forward to connecting with you!