How does your shipping process handle duties and taxes for orders to Canada?Updated 5 months ago

Shipping Information to Canada

Thank you for reaching out! We understand there may be questions about our shipping process to Canada. Here are some details to help clarify:

1. How does your shipping process handle duties and taxes for orders to Canada?

We utilize a shipping method that includes duties in the shipping payment. This ensures that all orders cross the border smoothly without delays at customs offices.

2. Are all orders to Canada subject to duty taxes?

No, not all orders to Canada incur duty taxes. The application of duty taxes depends on the order value. Typically, Canada has a tax de minimis of $40 CAD ($117 USD), so orders below this amount are not assessed any duties. 

3. Why do some orders from the US not go through customs?

Approximately 40% of orders are selected by customs for duties and taxes. We have chosen a shipping method that includes duties upfront to avoid the slower process associated with shipments sent via the postal service without private customs clearance.

4. Have there been shipping delays to Canada?

Yes, there have been occasional delays due to significant weather events in specific Canadian provinces, particularly from November to December, as well as delays around holidays. On average, transit time to Canada for Annmarie packages is about 13 days from the label print date.

5. Can you assist with tracking and understanding shipment delays?

Absolutely! If you've experienced delays with your shipment, we can investigate further to understand the reasons. Please contact us for assistance if needed.