We are stoked you're ready to use your rewards points! Yea! To use your rewards points, sign into your account by clicking here.
From the home page of your account, on the center of the page, underneath "Track Your Orders", you'll see where it says, "Redeem Rewards", click that.
This will take you to the "Redeem Rewards" page. You can always see your current point balance in the top left corner. Points are redeemable in 500 point, AKA $5, increments. You will accrue 1 point for every $1 spent on our site.
Any rewards that you are able to redeem (for example, $5 off) will appear with a purple "GET REWARD" button below. If you do not see the purple "GET REWARD" button below a coupon code amount (for example, $25 off), that means that you currently do not have enough points available to redeem that reward.
By clicking "GET REWARD" our system will first ask you to confirm that you'd like to redeem your points, once you click "Yes" it will then provide you with a coupon code for the dollar amount you selected. Copy your code at this time so you can paste it in during checkout.
Next, to use your code on an order, you'll find the location for your code on the first pages of the checkout process. Locate the field "Gift Card or Discount Code". Input your coupon code and click "Apply". If the code was correct, you will see the discount amount applied to your total.
If our system will not accept your code, you may want to check out this article right here. If you are still having difficulties applying your code, please let us know! Our Customer Care Specialists will take care of you :) Simply write in to firstname.lastname@example.org for further assistance.
Collective Insiders Rewards Points Redemption for Subscription
If you are an Insider, and have followed the steps above to have reached the redemption page, you will see that there are two options for redemption:
If you would like to apply the coupon code to your upcoming subscription renewal, please choose the "$ off next subscription order" option. This code will work on your subscription account, where the alternative will not.
Choose your rewards option, then click "GET REWARD". Our system will first ask you to confirm that you'd like to redeem your points, once you click "Yes" it will then provide you with a coupon code for the dollar amount you selected. Copy your code at this time so you can paste it in your subscription account.
- From your Account page, go to "SUBSCRIPTION" at the top left
- On the Subscriptions Portal you will see your current subscriptions
- Below the items on subscription you will see a box that says, "Apply Discount Code"
- Enter your code into the "Enter Discount Code" field
- Click "Save"
- To confirm, "Applied discount: (coded entered)" will show up in that field.
When your subscription is set to renew, the discount will apply naturally.