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How Do I Redeem My Rewards Points?Updated 5 months ago

We are thrilled you've earned a reward! 

Now it’s time to apply that reward to your next order and enjoy. We have updated this process to make it easier than ever to redeem your rewards and apply them to your order. The reward levels remain the same:  earn a $5 reward for every 500 points you earn. To use your rewards points, sign into your account by clicking here to review your point balance and to ensure your points will appear at check out :)

There are two ways of claiming your reward! 

The first option to redeem your rewards is directly through your rewards account like so: 

After you've been logged in, head to the rewards section by clicking 'REWARDS':


Next, you will be within the Rewards section. From there you'll want to scroll down to 'Redeem Rewards' and click on the rewards value option that aligns with the value of your points: 


Once you have clicked 'REDEEM' to claim the reward a pop-up will come up, confirming that you want to redeem your points: 

Redeem x points for a $__ off?

Go ahead and click 'REDEEM' or if you want to cancel the redemption click, 'Back to Dashboard'.

If you have chosen to redeem your points, the pop-up will update with your discount code and this wording: 

It will show your code within the window.


At this point, please copy your discount code and complete your shopping experience! 

*It is very important not to enter your code until you have completed shopping and are ready to check out. If you enter the code and then go back to shop now, the system may read the code as used and it might not work on the second entry. If this happens, please write to us at [email protected] and we will gladly refund you for the points value after the order is placed! 

Once you have finished shopping, enter your code in the 'Gift card or discount code' box at Check Out to see the value reduce from your total!

Please Note: Only one code can be applied to an order. If you have a promotional offer plus a reward, please reach out to our team and we will manually accommodate your offers.

 


 

Express Checkout 

If you have your information saved through ShopPay or one of the other express checkout options, you will need to redeem a reward from your account. Select 'My Account' in the upper right-hand corner, then select the 'Rewards' section within your account, next choose the discount you would like to apply and save. Then, enter that code in the "Gift card or discount code" open text box at checkout.

Simply click the 'Get Reward' button on the amount you would like to apply to your order. You will then select 'Claim Reward' if you would like to move forward with getting your unique code or 'Not now' if you've changed your mind. Once you select to redeem your reward, your unique code is displayed. Copy that code and apply it in the checkout in the 'Gift card or discount code' box at checkout. Please note this code will not be displayed again so make sure to copy it or write it down.

If you have any issues with either of these reward redemption processes, please let us know! Our Customer Care Specialists will take care of you :) Simply write to [email protected] for further assistance. 

 

Collective Insiders Rewards Points Redemption for Subscription 

If you are an Insider, you can follow the above steps for subscription purchases as well.

Copy your code at this time so you can paste it into your subscription account.

  1. From your Account page, go to "SUBSCRIPTIONS" at the top right  
  2. On the Subscriptions Portal, you will see your current subscriptions 
  3. Below the items on subscription, you will see a box that says, "Apply Discount Code"
  4. Enter your code into the "Enter Discount Code" field
  5. Click "Save"
  6. To confirm, "Applied discount: (coded entered)" will show up in that field.

When your subscription is set to renew, the discount will apply naturally. 

*If you do not see the option to add a code, that may be because you have an existing one set in there. Please contact us with your new code and we will gladly remove and apply your current code. 

Please Note: Only one code can be applied to an order. If you have a promotional offer plus a reward, please reach out to our team and we will manually accommodate your offers.

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