My order has not arrived, but the tracking number shows that it was delivered.

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If you’ve checked your tracking info and it says that your order was delivered, then there are a few places where it might be hiding.

  1. Check with anyone who may have been home at the time the order should have been delivered, as well as neighbors to see if they may have accidentally received your order.
  2. Check around your front door, back door, mailbox, and garage (if you have one). Sometimes boxes are placed behind bushes or in a different area of the house - you may be surprised! 
  3. If you’re in an apartment and have a front desk, we’d recommend checking there. 

If you’re not able to locate your package, please email us at ask@annmariegianni.com with your order number and we’ll make sure you receive your order.

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