We want you to love what you've ordered! You can return or exchange any product(s) for any reason up to 3 months after your purchase. Please email us at firstname.lastname@example.org or call us at 1-866-729-9434 with your order number(s) and what you would like to return or exchange. We will be happy to assist you with this process!
If the package is completely unopened and your order falls within our 3-month return policy, you may "return to sender" using the sender address listed on the shipping label, or this address:
Fulfillment Works, LLC
ATTN: Annmarie Gianni Receiving
297 State Street
North Haven, CT 06473
As soon as we receive and process the package we will be in touch regarding your refund. Please know that we will refund the price of the product, but are unable to refund your shipping costs.
If the package has been opened and/or the products have been used, no worries at all! We can still help you with this :) Please reach out to us for next steps. Every situation is unique, but typically, next steps would include sending you a return label and issuing a refund once we receive your package.
If you purchased something your skin didn't love, but you want to continue using our line, we are more than happy to help you find a product that might be better suited for your skin type. Please don't hesitate to contact us and ask for recommendations! :) We can send you complimentary samples of recommended products, see how your skin responds, and move forward from there.