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Returns

Return & Exchange Policy

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Please note:  We are making some updates to our Return and Exchange Policy.  

We want you to love what you've ordered! Beginning May 8th, 2020, you can return or exchange any product(s) for any reason up to 30 days after your purchase. 

Please email us at ask@annmariegianni.com or call us at 1-866-729-9434 with your order number(s) and what you would like to return or exchange. We will be happy to assist you with this process!  

RETURNS: 

Orders Shipped Within the USA:

If the package is completely unopened and your order falls within our 30-day return policy, you may "Return to Sender" using the sender address listed on the shipping label.

OR

If the package has been opened, the products are unopened/new and your order falls within our 30-day return policy, you may ship the package back to us, using this delivery address: 

Fulfillment Works, LLC
ATTN: Annmarie Gianni Receiving 
297 State Street
North Haven, CT 06473

As soon as we receive and process the package, we will be in touch regarding your refund. Please know that we will refund the price of the product, but are unable to refund your shipping costs.

If the package has been opened and/or the products have been used, no worries at all! We can still help you with this :) Please reach out to us for next steps.

Orders Shipped Within Canada:

If the package is completely unopened and your order falls within our 30-day return policy, you may "Return to Sender" using the sender address listed on the shipping label.

BILSI
ATTN: Annmarie Gianni Receiving 
4050 Sladeview Crescent
Mississauga, ON L5L 5Y5

Please contact us to let us know that you will be shipping your order back for a refund. Please know that we will refund the price of the product, but are unable to refund your shipping costs.

If the package has been opened and/or the products have been used, no worries at all! We can still help you with this :) Please reach out to us for next steps.

Orders Shipped to the Rest of the World:

We are happy to help! Please reach out to us for next steps: ask@annmariegianni.com 

EXCHANGES:

If you purchased something your skin didn't love, but you want to continue using our line, we are more than happy to help you find a product that might be better suited for your skin type. Please don't hesitate to contact us and ask for recommendations! :) We can send you complimentary samples of recommended products, see how your skin responds, and move forward from there.

To read our full Terms of Service please click here.

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