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I've already placed an order...

I believe someone stole my package

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We are so sorry to hear that your package may have been stolen. We can only imagine the disappointment after your excitement around receiving your goodies.

We are happy to draft a reshipment invoice for you, all you will need to do is follow the link in the email that is sent to complete the payment for the shipping fee. 

Once the order is placed, you will receive a confirmation email and a tracking email. Please be sure to track your package and keep an eye out for its arrival as we don’t want the package bandits to strike again :-)

::::::Please note that moving forward you will need to purchase the package insurance, Route, when you check out in order to ensure your order if it is lost or stolen again. Let us know if you have any questions around this new policy as I am happy to go into more detail for you::::

 

 

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