# annmarieskincare > Public Help Center articles for annmarieskincare. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [My Coupon Did Not Apply - What Should I Do?](https://support.annmariegianni.com/en-US/my-coupon-did-not-apply-what-should-i-do-98337.md): We understand that sometimes in moving fast, you may accidentally leave your coupon code off or your order may process without that coupon code having been applied. Do not worry! We are happy to help you out! Please email us immediately at ask@annm - [I've already submitted my order, will you please honor the coupon code?](https://support.annmariegianni.com/en-US/i-ve-already-submitted-my-order-will-you-please-honor-the-coupon-code-98383.md): As long as your order was placed within the appropriate time frame, we are happy to help by honoring that discount to your order! Please do not place a second order, as we are unable to make changes or cancellations to orders after they've been place - [The item I want is out of stock, will you honor the coupon when it returns?](https://support.annmariegianni.com/en-US/the-item-i-want-is-out-of-stock-will-you-honor-the-coupon-when-it-returns-98384.md): We apologize that the product you're looking for is out of stock. We make our products in small batches and are working hard on shipping more to our warehouses. We are happy to honor the current sale when things are back in stock! We appreciate your - [Where to put a coupon or gift certificate](https://support.annmariegianni.com/en-US/where-to-put-a-coupon-or-gift-certificate-98387.md): When you are checking out with your order, and after you've clicked on our "checkout" button, you should see a small box below your items that says "gift card or discount code". Input your information into that box and click "apply"! Your gift card - [I'm trying to use two coupons](https://support.annmariegianni.com/en-US/i-m-trying-to-use-two-coupons-98388.md): Our system currently is unable to accept more than one coupon code per order. We are unable to combine two coupon codes, but we are able to retroactively apply your coupon code to your order. To use both a site-wide coupon and a loyalty points - [Can I use a coupon on a sample set?](https://support.annmariegianni.com/en-US/can-i-use-a-coupon-on-a-sample-set-98389.md): We definitely understand the desire to use a coupon code on a new sample set. Unfortunately, because that product is already reduced in price, we are unable to allow coupons to be added on. Also, when purchasing the sample kit, you did receive a $10 - [Will You Accept a Coupon After the Expiration Date](https://support.annmariegianni.com/en-US/will-you-accept-a-coupon-after-the-expiration-date-98392.md): Unfortunately, in most instances, we are unable to accept a coupon after that coupon code has expired. While there are occasional exceptions, we are usually bound within the time frame of that special offer. The great news is that we have special - [Coupon Code Usage](https://support.annmariegianni.com/en-US/coupon-code-usage-98417.md): We are super excited to share our coupons and promotions with you! Please know that only ONE coupon code can be used per order on our website. Our exception to this policy is to allow you to use your valid website coupon with your loyalty points di - [Return and Exchange Policy](https://support.annmariegianni.com/en-US/return-and-exchange-policy-98333.md): If you don't love what you've order, thats okay! We still love you! At Annmarie Skin Care, we have a 100% Satisfaction Guarantee on every product we sell. That means if a product isn't working for you, you can totally exchange it for the right produc - [Exchanges Including Shipping Fees](https://support.annmariegianni.com/en-US/exchanges-including-shipping-fees-98396.md): As part of our updated return and exchange policy, all orders for an exchange item(s) will require the guest to cover the cost of the shipping fee for their new beloved item to ship to them. We want to make sure you have the product of your dreams an - [Wild and Beautiful Promise](https://support.annmariegianni.com/en-US/wild-and-beautiful-promise-98397.md): At Annmarie Gianni Skin Care, we stand by our brand, our products, and our team. That is why we want to guarantee you to have a product you love! We uphold this promise to you with our 30-day satisfaction guarantee with our exchange, return, and r - [Refunds on the Same Product Twice](https://support.annmariegianni.com/en-US/refunds-on-the-same-product-twice-98398.md): Starting May 8th, 2020, we will not be able to refund you more than once on the same product. For example, if you've purchased the Aloe Herb Cleanser before and wrote into us sharing that it was not working out for you and you are seeking a refund, - [How to Use ASC's Return System](https://support.annmariegianni.com/en-US/how-to-use-ascs-return-system-100449.md): If you'd like to place a return with us, we have you covered! Here are the steps: - [How do I Select a Return instead of Replacing an Item?](https://support.annmariegianni.com/en-US/how-do-i-select-a-return-instead-of-replacing-an-item-569945.md): How do I select a return instead of exchanging an item?. We're sorry for any trouble you're experiencing. We're here to guide you on how to choose a return instead of an exchange for your item(s). Follow these steps:. Select Your Item to Return: Choo - [How do I select a return for multiple items on the same order?](https://support.annmariegianni.com/en-US/how-do-i-select-a-return-for-multiple-items-on-the-same-order-573915.md): If the items are from the same order, they can be returned in one return. If they are from separate orders, each will need to be returned separately. Follow these steps for returning multiple items:. Start the Return Process:. Add More Items to the R - [Returning the Skin Transformation Course](https://support.annmariegianni.com/en-US/returning-the-skin-transformation-course-2440762.md): How do I return the Skin Transformation Course?. To request a return for the Skin Transformation Course, please reach out to us directly at Ask@annmariegianni.com. This item cannot be processed through our standard online return page. What is the ret - [EU/ETFA Return Policy](https://support.annmariegianni.com/en-US/euetfa-return-policy-6837703.md): If your order is being shipped to a country within the European Union (EU), European Economic Area (EEA), or European Free Trade Association (EFTA), the following terms apply in addition to our standard Return Policy. If you purchased your order onli - [Can I Change My Address on my Order?](https://support.annmariegianni.com/en-US/can-i-change-my-address-on-my-order-98375.md): Once an order is submitted, our system automatically starts processing it and we’re unable to make any changes, which includes changing addresses on orders. If you will not be able to retrieve your package at the address it is heading to, please con - [Domestic Shipping Policy](https://support.annmariegianni.com/en-US/domestic-shipping-policy-98426.md): Our standard shipping time within the US is 3-5 business days. *Please note: There are an additional 1-3 business days for processing in our warehouses. For example, if you purchased the Standard Flat Rate of $8.99, your order could take 1-3 business - [International Shipping Policy](https://support.annmariegianni.com/en-US/international-shipping-policy-98447.md): All orders placed on www.annmariegianni.com will be processed in USD. International shipping times vary depending on the region and service selected. It can take anywhere from 1-8 weeks for your order to arrive. **PLEASE NOTE: There are an additional - [Canada Shipping Policy](https://support.annmariegianni.com/en-US/canada-shipping-policy-98439.md): *COVID-19 Update: Arrival time may vary due to an influx of shipping since the pandemic began. We can not guarantee the delivery timing, as the couriers are experiencing a greater amount of shipments with a decreased amount of staff during these tim - [UK Shipping Policy](https://support.annmariegianni.com/en-US/uk-shipping-policy-98429.md): To get your order to you in the UK, we've partnered with Landmark Shipping. They will be the shipper for all orders to the UK £135 and under. *If your order is £135 or under and you are experiencing any shipping issues, please reach out to the Landma - [Australia Shipping Policy](https://support.annmariegianni.com/en-US/australia-shipping-policy-336558.md): To get your order to you in Australia we've partnered with Landmark Shipping. They will be the shipper for all orders to AUS for $1000 AUD and under. *If your order is $1000 AUD or under and you are experiencing any shipping issues, please reach out - [New Zealand Shipping Policy](https://support.annmariegianni.com/en-US/new-zealand-shipping-policy-336557.md): To get your order to you in New Zealand, we've partnered with Landmark Shipping. They will be the shipper for all orders to NZ for $1000 NZD and under. *If your order is $1000 NZD or under and you are experiencing any shipping issues, please reach ou - [Why can't I purchase products for delivery to Spain, Portugal, or Italy?](https://support.annmariegianni.com/en-US/why-cant-i-purchase-products-for-delivery-to-spain-portugal-or-italy-560919.md): Shipping Restrictions Notice. Thank you for considering our products! Due to challenges with customs and brokerage fees, we regret to inform you that we no longer ship to Spain, Portugal, or Italy. 1. Why can't I purchase products for delivery to Spa - [New Shipping Partnership Announcement: Landmark](https://support.annmariegianni.com/en-US/new-shipping-partnership-announcement-landmark-560921.md): Thank you for reaching out to us! We understand your concerns regarding shipping costs and duties. 1. What is the new shipping partnership with Landmark?. We are excited to announce our partnership with Landmark, our new shipping company. This collab - [How does your shipping process handle duties and taxes for orders to Canada?](https://support.annmariegianni.com/en-US/how-does-your-shipping-process-handle-duties-and-taxes-for-orders-to-canada-560926.md): Shipping Information to Canada. Thank you for reaching out! We understand there may be questions about our shipping process to Canada. Here are some details to help clarify:. 1. How does your shipping process handle duties and taxes for orders to Can - [Canada: Shipping Delay Due to Service Alerts](https://support.annmariegianni.com/en-US/canada-shipping-delay-due-to-service-alerts-560928.md): We understand the frustration of experiencing delays with your package. Here's some information that might help:. 1. Why is my package delayed?. Your package is headed to an area currently under service alerts by Canada Post. This could be due to var - [Canada: Why are shipping costs and duties included at checkout? Plus, package delays.](https://support.annmariegianni.com/en-US/canada-why-are-shipping-costs-and-duties-included-at-checkout-plus-package-delays-560930.md): Shipping and International Orders. Thank you for reaching out! We understand the challenges with international shipping and aim to provide clarity on how we handle it:. 1. Why are shipping costs and duties included at checkout for international order - [What are the fees associated with international shipping?](https://support.annmariegianni.com/en-US/what-are-the-fees-associated-with-international-shipping-561191.md): Thank you for reaching out, and we apologize for any confusion regarding fees at checkout. Here's an explanation of our international shipping process:. Our shipping method includes duties as part of the payment process. This approach ensures that yo - [Contact Information](https://support.annmariegianni.com/en-US/contact-information-439746.md): We are regularly available M-F at 8 am-4 pm PST. *Please consider the observation of national holidays. EMAIL. Writing to us at ask@annmariegianni.com is the best way to receive a fast and efficient resolution to your inquiry. CHAT. You can reach us - [How do I log in and out of my account?](https://support.annmariegianni.com/en-US/how-do-i-log-in-and-out-of-my-account-439915.md) - [How Do I Reset My Password?](https://support.annmariegianni.com/en-US/how-do-i-reset-my-password-552909.md): If you're experiencing issues logging into your account, follow these steps to reset your password:. Visit the Login Page: Go to our account login page here. Click "Forgot Your Password?": Below the "login" button, you will see a "forgot your passwor - [Trouble logging into the Ageless Masterclass](https://support.annmariegianni.com/en-US/trouble-logging-into-the-ageless-masterclass-552922.md): Why can't I access the Ageless Masterclass?. We're sorry you've had trouble accessing the Ageless Masterclass! Here’s how to get started:. How do I access the course content?. What are the steps to create my account?. What if I still have issues?. If - [How does the Refer a Friend Reward Program work and how do I use my referral link?](https://support.annmariegianni.com/en-US/how-does-the-refer-a-friend-reward-program-work-and-how-do-i-use-my-referral-link-561215.md): Thank you for reaching out and for participating in our Refer a Friend Reward Program!. Our Refer a Friend Reward Program is designed to reward you for sharing Annmarie Skin Care with your friends. You can find detailed instructions on how to refer a - [Joining a Live Event](https://support.annmariegianni.com/en-US/joining-a-live-event-592383.md): Q: Do I need to be a Facebook member to join the Live Event?. A: Good news, you do not have to be a Facebook member to join the Live Event!. Q: How will I receive the link to the event?. A: We will send out an email on the day of the event with the l - [Changing Email on Profile](https://support.annmariegianni.com/en-US/changing-email-on-profile-98385.md): If you are needing to change the email address associated with your profile, email us at ask@annmariegianni.com. Please include your current email and address and the email address you'd like to be using. Please note: if a profile exists already wi - [How Do I Add My Birthday?](https://support.annmariegianni.com/en-US/how-do-i-add-my-birthday-98335.md): If you want to receive automatic points for your birthdays in the future, it helps to enter your birth date under your account. Login and then click on, "REWARDS" on the top right. Next, click "Earn Points" on the left panel, and then choose the "A - [Rewards Program Update](https://support.annmariegianni.com/en-US/rewards-program-update-613653.md): We are excited to announce a change to our rewards program! While the points value will remain the same, the redemption of rewards will now be allocated towards product offerings. This means that instead of receiving a monetary discount, you will be - [How Do I Redeem My Rewards Points with the Updated Program?](https://support.annmariegianni.com/en-US/how-do-i-redeem-my-rewards-points-with-the-updated-program-98409.md): We are thrilled you've earned a reward! Now it’s time to apply that reward to your next order and enjoy. We have updated this process to make it easier than ever to redeem your rewards and apply them to your order. The reward levels remain the same: - [How do I redeem a reward for a product without placing a full order?](https://support.annmariegianni.com/en-US/how-do-i-redeem-a-reward-for-a-product-without-placing-a-full-order-646532.md): As a Collective rewards member, you can redeem your rewards and apply the redemption value to a product without purchasing other items if you would like. *Please be aware that if your order includes only a redeemable reward, shipping charges will sti - [How Do I Use My Rewards Points With Another Coupon Code?](https://support.annmariegianni.com/en-US/how-do-i-use-my-rewards-points-with-another-coupon-code-646435.md): Our new program now offers the ability to use a sitewide sale coupon from our email marketing and a rewards discount on the same order!. *Free product codes generated from loyalty points can only be used in combination with sitewide sale coupon codes - [Be the First 50 Customers to Purchase a Product and Gain 200 Bonus Points](https://support.annmariegianni.com/en-US/be-the-first-50-customers-to-purchase-a-product-and-gain-200-bonus-points-2883261.md): Be among the first 50 customers to purchase our new product and receive an additional 200 points in your loyalty account!. Here’s how it works:. Every purchase earns points as usual — $1 = 1 point. If you’re one of the first 50 customers to purchase - [Two Ways to Receive Referral Bonuses](https://support.annmariegianni.com/en-US/two-ways-to-receive-referral-bonuses-2882774.md): We now have TWO referral options: Brand Ambassador Program and Tiered Reward Referrals. Whether you’re here for the perks or the potential, we’ve got two meaningful ways you can spread the word about Annmarie Skin Care and be rewarded for it:. Option - [How Do I Refer a Friend?](https://support.annmariegianni.com/en-US/how-do-i-refer-a-friend-98413.md): Did we hear that you love our products so much you want to share them with your friends? Awww! We really appreciate it! Here's what you're going to do: HOW TO REFER: Once logged in and viewing your account, on the left hand side under "Redeem Re - [How does your referral program work and where can I find my referral link?](https://support.annmariegianni.com/en-US/how-does-your-referral-program-work-and-where-can-i-find-my-referral-link-561335.md): Our referral program lets you share your favorite Annmarie Skin Care products with friends and earn free gifts as a thank you!. Here’s how it works:. Sign up for our referral program. Once you join, you’ll receive your own unique referral link. (Dire - [How do the Referral Rewards Tiered Gifts Work?](https://support.annmariegianni.com/en-US/how-do-the-referral-rewards-tiered-gifts-work-2883221.md): When you share your referral link and friends make qualifying purchases, you’ll unlock free full-size products — and the gifts get better the more friends you refer!. Here’s what you can earn:. 🎁 Referral 1:Free Coconut Honey Mask (50 ml) — $42 valu - [Rewards Program Terms and Conditions](https://support.annmariegianni.com/en-US/rewards-program-terms-and-conditions-98415.md): We are so excited to share with you our rewards program. :) Our rewards program began on January 1st, 2016. All orders placed after that date begin to accrue points. Here is what you need to know:-For every $1 spent, 1 point is accrued. -Points can - [How to Stop Text Message Notifications](https://support.annmariegianni.com/en-US/how-to-stop-text-message-notifications-98406.md): How to Opt-Out: Just text “stop” to the same number! +1 (510) 210 9202 There’s a catch though—if you opt in and then you opt out with that number, we won’t be able to send you text messages anymore. So be sure that you want to opt-in or out before cl - [Opt-In For Special Announcements and Coupons Via Text](https://support.annmariegianni.com/en-US/opt-in-for-special-announcements-and-coupons-via-text-98407.md): With the texting feature we can also share great specials and important announcements via text! Opting in is really easy! Standard texting rates still apply. Just text Annmarie to +1 (510) 210 9202 We promise not to spam your message app but we do wa - [Text Questions to Our Customer Care Team](https://support.annmariegianni.com/en-US/text-questions-to-our-customer-care-team-98408.md): If you’ve written into our Customer Care team, you know that we’re always working toward having the best team around with a focus on the easiest and most efficient ways to help you during regular business hours. We wanted to make it even easier to re - [How to Stop Facebook Ads](https://support.annmariegianni.com/en-US/how-to-stop-facebook-ads-98381.md): Facebook is unique in that they show you ads based on their own algorithms. The ads you are seeing regarding Annmarie Gianni Skin Care are not sent to you by us directly. Here is a brief article that might help you in turning off or reducing the amou - [Can I Receive Fewer Emails?](https://support.annmariegianni.com/en-US/can-i-receive-fewer-emails-98382.md): Yes! We now have a frequency choice feature! The option is available at the bottom of every new email: ____________________ If you click to "Manage Preferences", it will bring you to this page where you can choose "Select Emails", which will reduce - [I No Longer Want to Receive Physical Mailers](https://support.annmariegianni.com/en-US/i-no-longer-want-to-receive-physical-mailers-98390.md): We totally understand the desire to no longer receive our physical mailers! What you can do is contact us at ask@annmariegianni.com and share with us the following information: -The email address(es) associated with your profile and orders -Your firs - [I’d Like to Unsubscribe From Your Emails.](https://support.annmariegianni.com/en-US/i%E2%80%99d-like-to-unsubscribe-from-your-emails-98411.md): We'd be sad to see you leave, but if you'd like to be unsubscribed from our mailing list please follow these steps: Open one of our recent newsletter emails in your inbox Scroll to very bottom of the email, locate where it says "No longer want to re - [Do you offer Skin Consultations? / How can I get skincare advice?](https://support.annmariegianni.com/en-US/do-you-offer-skin-consultations--how-can-i-get-skincare-advice-439902.md): If you're looking for skincare recommendations, joining one of our skin consult calls could be beneficial for you! - [Is Retinol Safe?](https://support.annmariegianni.com/en-US/is-retinol-safe-498719.md): Retinol is a widely used skincare ingredient derived from vitamin A, known for its anti-aging and skin-renewing properties. It's commonly found in many over-the-counter and prescription skincare products. When considering retinol's safety, it's essen - [What happens if I'm late or missed my consultation appointment?](https://support.annmariegianni.com/en-US/what-happens-if-im-late-or-missed-my-consultation-appointment-561342.md): We kindly request a 10-minute grace period for admittance to your scheduled appointment. Should the room remain unoccupied after this allotted time, there is a possibility that the consultation may be subject to cancellation in its entirety. What hap - [Sun Love no longer tinted](https://support.annmariegianni.com/en-US/sun-love-no-longer-tinted-574712.md): We've reformulated our Sun Love Sunscreen to be sheer and suitable for all skin tones. Our goal was to create a sunscreen that can be universally enjoyed without any concerns about matching skin tones. While our previous tinted version had its fans, - [Do You Have Skincare Products Specifically for Men?](https://support.annmariegianni.com/en-US/do-you-have-skincare-products-specifically-for-men-963830.md): Q: Do you offer skincare products specifically for men?. A: While we don’t have a section specifically labeled for men, all of our products are intentionally formulated to be unisex. From the beginning, our founders, Annmarie and Kevin, created skinc - [Are your products pH balanced](https://support.annmariegianni.com/en-US/are-your-products-ph-balanced-98336.md): We absolutely understand the importance of having skincare that is balanced to the pH of our own skin. All of our products are pH balanced for healthy skin! They range from 4.5-6.5, with most of them being right at 5.5. We test every batch to ensur - [Do you products contain coconut oil?](https://support.annmariegianni.com/en-US/do-you-products-contain-coconut-oil-98339.md): Many of our products are infused contain coconut oil. I have compiled a list of products that DO CONTAIN coconut oil in some form. Please see below: Aloe Herb Cleanser Citrus Mint Cleanser Herbal Facial Oil for Normal and Combination Skin Herbal Fac - [Our Jade Sourcing](https://support.annmariegianni.com/en-US/our-jade-sourcing-98340.md): Our jade has been fully certified. It is made of high quality Xiuyan Nephrite Jade from the Xiuyan County of Liaoning Province. This type of Jade was the first ever discovered in China and has been used since ancient times for carvings, and other pra - [Your Prices are Too High](https://support.annmariegianni.com/en-US/your-prices-are-too-high-98341.md): We understand the concern about the cost of our prices. We want to let you know that we do our best to keep our costs as low as we possibly can while still offering the highest quality products possible. We create complex formulas with integrity by - [What do I do if my Palo Santo Body Butter arrived melted?](https://support.annmariegianni.com/en-US/what-do-i-do-if-my-palo-santo-body-butter-arrived-melted-98344.md): We are so sorry to hear that your Palo Santo Body Butter arrived melted, instead of in its buttery consistency! It's best kept in a cool environment. To expedite use, mix it slowly at room temperature. If you have an AC or chill air, being near that - [Products that DO have Lavender](https://support.annmariegianni.com/en-US/products-that-do-have-lavender-98345.md): We understand that under circumstances you might choose to avoid certain ingredients! We have reviewed all of our products closely to find products that are lavender free :-) Here is the list of products that we have which do not contain lavender: - [My Pump Is Not Working](https://support.annmariegianni.com/en-US/my-pump-is-not-working-98349.md): We are here to help! Reach us directly at ask@annmariegianni.com and we can have a replacement pump sent out to you as soon as possible! - [How Long Do Your Products Last?](https://support.annmariegianni.com/en-US/how-long-do-your-products-last-98350.md): This can all depend on how often you use the products, and how many pumps you use when you do. Here are the approximate timeframes our full size products will last with daily use: Aloe Herb & Citrus Mint Cleansers 50ml = 2 monthsAloe Herb & Citru - [Why do you use Aluminum Bottles?](https://support.annmariegianni.com/en-US/why-do-you-use-aluminum-bottles-98351.md): When formulating our products, we focused closely on finding the best packaging. Since the product would be used in showers and baths, we knew we couldn't use our typical Miron glass jars, as we didn't want to risk breakage. We are committed to avoid - [Why do you use carrageenan?](https://support.annmariegianni.com/en-US/why-do-you-use-carrageenan-98352.md): We definitely understand your concern about products that contain carrageenan. We love that you are wanting only the best for your skin and that you care about the ingredients in the products you choose to purchase. We have not yet seen any studie - [Are your palm oil and palm derivatives eco-consciously sourced?](https://support.annmariegianni.com/en-US/are-your-palm-oil-and-palm-derivatives-eco-consciously-sourced-98353.md): We appreciate your interest in our products (and the environment!) :) We, too, feel strongly about not only making great products, but also protecting our Earth. For this reason, the small amount of coconut-palm derived plant wax that is in a coupl - [Do your products have Sodium Benzoate?](https://support.annmariegianni.com/en-US/do-your-products-have-sodium-benzoate-98354.md): The sodium benzoate was needed in a sub ingredient as a small percentage (0.01% to be exact) of the total formula. We have been working on a formula for about 6 years now and have communicated with many different formulators on what is best for hair - [Are your products on EWG?](https://support.annmariegianni.com/en-US/are-your-products-on-ewg-98355.md): We are proud to be lsited in the EWG’s Skin Deep Cosmetic Database! You’ll find our listings here: http://www.ewg.org/skindeep/company/Annmarie_Gianni_Skin_Care/ Our product and ingredient ratings on the site are generally low ranging from 1-2, which - [What product do you suggest to remove eye makeup?](https://support.annmariegianni.com/en-US/what-product-do-you-suggest-to-remove-eye-makeup-98357.md): One thing you can do to remove eye makeup is to apply a couple of squirts of the Aloe-Herb Cleanser to a cotton ball and gently rub your eyes with it to remove any eye makeup. You might need to do this a couple of times. If you are not already using - [Do your products contain fragrance?](https://support.annmariegianni.com/en-US/do-your-products-contain-fragrance-98358.md): Fragrance is an interesting word within the beauty industry. More often than not it is an indicator that a chemical has been added to a product to create a specific scent profile. Here at Annmarie Gianni Skin Care we pride ourselves on ethically sour - [Do your products contain heavy metals?](https://support.annmariegianni.com/en-US/do-your-products-contain-heavy-metals-98359.md): We at Annmarie Skincare pride ourselves on using only organic and wildcrafted ingredients in all of our products. Which means you won't find any heavy metals in our ingredients lists :-) We're made safe certified! Please check out our blog about that - [Do your products contain Vitamin E?](https://support.annmariegianni.com/en-US/do-your-products-contain-vitamin-e-98360.md): We are hesitant to fully suggest our line to you, because so many of our products do contain Vitamin E or have ingredients that have come in contact with Vitamin E. What we might suggest is that you take a peek at some of the products that you are mo - [Is your packaging sustainable?](https://support.annmariegianni.com/en-US/is-your-packaging-sustainable-98361.md): The environment is very important to us, too! We take very special care to ensure that we are using the best practices for all of our product and shipping packaging. 🙂 All of our eco-friendly boxes are made at a 100% wind powered facility in Minnesot - [Do you have a Vitamin C serum?](https://support.annmariegianni.com/en-US/do-you-have-a-vitamin-c-serum-98362.md): While we do not have a Vitamin C serum, we do have products that have ingredients high in Vitamin C! Citrus Stem Cell Serum Alma Powder - Also known as Indian gooseberry or amalaki, delivers both cleansing and conditioning properties. It is high in V - [Do your products contain nuts?](https://support.annmariegianni.com/en-US/do-your-products-contain-nuts-98365.md): Below are a list of our products that contain some form of tree nut oil or butter: Herbal Facial Oil for Oily Skin (Hazelnut Oil) Herbal Facial Oil for Sensitive Skin (Sacha Inchi Nut Oil) Palo Santo Body Butter (Kukui Nut Oil,Macadamia Nut Oil, She - [Do you have any suggestions for redness?](https://support.annmariegianni.com/en-US/do-you-have-any-suggestions-for-redness-98366.md): Unfortunately, due to very strict FDA regulations, we are unable to recommend, diagnose, suggest, or prescribe any of our products for any specific purpose, including redness. I am happy to send this email along a list of our products that may help t - [Are Your Minerals Mined?](https://support.annmariegianni.com/en-US/are-your-minerals-mined-98367.md): This is a great question! We, too, care deeply about the environmental impact mining can have on the earth! We have made sure to source only from mining companies who are mindful around sustainability and safety. The minerals that are in Annmarie's - [How to Use the Gua Sha](https://support.annmariegianni.com/en-US/how-to-use-the-gua-sha-98368.md): Gua Sha is an ancient Chinese technique known to promote radiance and ease facial tension. Handcrafted with true Xiuyan jade, our Gua Sha Lifting Tool is designed to beautify the look of skin, contour your features, and relieve negative energy. Each - [How to Use the Jade Roller](https://support.annmariegianni.com/en-US/how-to-use-the-jade-roller-98369.md): Use this tool after cleansing and toning. Simply apply your preferred facial oil and roll the larger end of the tool from the middle of the face outwards across the cheeks. Next, roll upwards from eyebrows to forehead, and then from chin to upper jaw - [Ingredient Spotlight: Lactic Acid](https://support.annmariegianni.com/en-US/ingredient-spotlight-lactic-acid-98370.md): We love that you are interested in what Lactic Acid is, does, and how to incorporate it into your skin care regimen. Lactic Acid is an ingredient available in many skin care products and both organically derived and synthetically created versions exi - [Discontinued Essential Oils and Mineral Make Up](https://support.annmariegianni.com/en-US/discontinued-essential-oils-and-mineral-make-up-98394.md): Essential Oils & Full Size Mineral Make Up It was a difficult decision but after a lot of consideration, we decided to discontinue the production of our full size Mineral Makeup and our Essential Oil lines indefinitely. While we have a strong followi - [Are Your Products Certified USDA Organic?](https://support.annmariegianni.com/en-US/are-your-products-certified-usda-organic-98412.md): Our website does not say that we’re Certified Organic and the reason is because we are not certified ;)It’s very expensive to go through the certification process. We spend this money on high-quality organic ingredients instead of paying a certificat - [Are Your Products Gluten-Free?](https://support.annmariegianni.com/en-US/are-your-products-gluten-free-98427.md): Yes—we are very proud to say that most of our products are gluten-free! Here is a great blog article on our decision to be gluten-free :) Some of our new products - the Sunrise Shampoo and Conditioner both contain the ingredient anhydroxylitol which - [Do You Use Soy or Corn In Your Products?](https://support.annmariegianni.com/en-US/do-you-use-soy-or-corn-in-your-products-98430.md): Regarding soy and/or corn in our products—yes, the vitamin E tocopherols and glycerin in some of our products are derived from non-GMO soy or corn. If you’re allergic to either soy or corn it’s unlikely that you would have an allergic reaction since - [Are Your Products GMO Free?](https://support.annmariegianni.com/en-US/are-your-products-gmo-free-98437.md): Yes, we are very strong advocates of using all non-GMO ingredients. All of the ingredients that we have in our products, that may be from the typical genetically engineered crops (such as glycerin, Vitamin E, Vitamin C, or Xanthan Gum), we source fro - [What Is the Difference Between Your Anti-Aging Serum and Anti-Aging Facial Oil?](https://support.annmariegianni.com/en-US/what-is-the-difference-between-your-anti-aging-serum-and-anti-aging-facial-oil-98443.md): Below are the main differences between these two products: Our Anti-Aging Serum is a wonderful product for tightening and firming the look of your skin, plumping fine lines, and revitalizing the appearance of mature skin. This serum is formulated to - [My Product Looks, Smells, or Feels Different Than Last Time.](https://support.annmariegianni.com/en-US/my-product-looks-smells-or-feels-different-than-last-time-98445.md): Don't worry if your product seems a bit different than you remember! Because we use completely natural ingredients, the color, scent, consistency, or texture may vary between batches. Please know that our products are still as effective as they alway - [Can I Use Your Products Alongside Ones From Another Line?](https://support.annmariegianni.com/en-US/can-i-use-your-products-alongside-ones-from-another-line-98449.md): We always recommend creating & maintaining a full regimen within our line for best results as all our products work synergistically together. However, if there are some products from other lines that you love with all your heart, you can, of course, - [What Order Should I Apply My Products In?](https://support.annmariegianni.com/en-US/what-order-should-i-apply-my-products-in-98456.md): There are a couple ways you could do it, but here is our general guideline for applying our products: Wet your skin lightly with lukewarm water. Cleanse your face using 2-4 pumps of cleanser. Dap face dry and then spritz on 2-4 sprays of toner. A - [What Are Your Renamed, Reformulated, and/or Discontinued Products?](https://support.annmariegianni.com/en-US/what-are-your-renamed-reformulated-and-or-discontinued-products-98459.md): Here is a list of all our products that have been either renamed, reformulated, or discontinued: Renamed: Repair Serum is now Citrus Stem Cell Serum Unscented Facial Oil is now Herbal Facial Oil for Sensitive Skin Reformulated: Sun Love Botan - [Is Your Herbal Facial Oil for Sensitive Skin Anti-Aging?](https://support.annmariegianni.com/en-US/is-your-herbal-facial-oil-for-sensitive-skin-anti-aging-98466.md): Yes! This calming and soothing formula reduces the appearance of fine lines and wrinkles without irritating sensitive skin. Omega-rich oils — sacha inchi and camellia seed — nourish and revitalize skin. Though formulated for sensitive skin, this oil - [My Products Arrived Warm, Are They Still Okay?](https://support.annmariegianni.com/en-US/my-products-arrived-warm-are-they-still-okay-98473.md): We completely understand your concern about your products being warm when you received them. Luckily, even with a little heat from the sun, your products will be perfectly fine! Just be sure to bring them inside and store them in a dry, cool spot onc - [How Do I Use Sun Love?](https://support.annmariegianni.com/en-US/how-do-i-use-sun-love-98475.md): **Please note: the SunLove is currently undergoing reformulation.** **Please note: Separation can occur naturally with Sun Love, the facial oil base is much lighter in weight than the cocoa butter and beeswax. Shake well before use for an even ap - [Why Should I Use Oil to Moisturize If I Have Oily Skin?](https://support.annmariegianni.com/en-US/why-should-i-use-oil-to-moisturize-if-i-have-oily-skin-98477.md): When you have oily skin, it is generally because of a lack of hydration in the layers of the skin. This causes your skin's sebaceous glands to produce more oil to balance out your moisture levels. Excess sebum can cause oily skin as well as clogged p - [Is It Safe to Use Your Products On a Teen Or Young Child?](https://support.annmariegianni.com/en-US/is-it-safe-to-use-your-products-on-a-teen-or-young-child-98479.md): You can use our line on children over the age of 2. While using the products on children's skin, please use caution. If your child's skin has a reaction, please discontinue use immediately. Also, for skin that young, please don't use products that ar - [Are Your Products Safe to Use During Pregnancy?](https://support.annmariegianni.com/en-US/are-your-products-safe-to-use-during-pregnancy-98480.md): If you're the one who's pregnant, congratulations on your new addition! Our products are safe for you to use during pregnancy :) Most herbalists usually recommend to stay away from pure essential oils (on their own) while pregnant, but it's a differ - [How Long Do Your Full Sized Products Last?](https://support.annmariegianni.com/en-US/how-long-do-your-full-sized-products-last-98481.md): Great question! This can all depend on how often you use the products, and how many pumps you use when you do. Here are the approximate timeframes our full size products will last with daily use: Aloe Herb & Citrus Mint Cleansers 50ml = 2 months - [Why Do Your Products Come In Violet Glass Bottles?](https://support.annmariegianni.com/en-US/why-do-your-products-come-in-violet-glass-bottles-98482.md): Our products are made with love and specifically packaged in Miron Violet Glass, we use it because we do not use chemicals or preservatives in our line :) Miron Glass has scientifically been shown to preserve natural ingredients stored inside for a l - [What Product Should I Use to Protect Me From the Sun?](https://support.annmariegianni.com/en-US/what-product-should-i-use-to-protect-me-from-the-sun-98483.md): Our Sun Love contains 15% transparent zinc oxide, containing no harmful nano spheres (nanoparticles). It's also filled with antioxidant rich, moisturizing oils! We definitely recommend this product for daily use, or when you might be spending a littl - [Do Your Products Have Expiration Dates?](https://support.annmariegianni.com/en-US/do-your-products-have-expiration-dates-98484.md): All of our products are made using the highest quality ingredients with no chemical preservatives. We use herbs, natural tinctures, and special Miron glass to preserve the products, but they do have recommended shelf lives to keep the products as fre - [Is Your List Of Ingredients Complete?](https://support.annmariegianni.com/en-US/is-your-list-of-ingredients-complete-98485.md): Yes, in fact, we can guarantee it! The most important thing to us, besides having the most effective line possible, is to have products free of nasty chemicals and to be able to show the world our ingredients with complete transparency. Many companie - [My Coconut Body Oil Is Solid. What Do I Do?](https://support.annmariegianni.com/en-US/my-coconut-body-oil-is-solid-what-do-i-do-98486.md): Our products are all natural and contain no artificial ingredients or preservatives. What this means is that the ones that contain pure coconut oil may solidify. Virgin coconut oil in its natural state will solidify at room temperature. It naturally - [What Are the Differences Between Your Serums?](https://support.annmariegianni.com/en-US/what-are-the-differences-between-your-serums-98487.md): All our serums do have different functions, though they're all very hydrating for the skin. You can choose to use one, two, or all three :) If you use more than one, you can easily rotate through using them on different days. Our Anti-Aging Serum ha - [Are Your Products Vegan? Do You Test On Animals?](https://support.annmariegianni.com/en-US/are-your-products-vegan-do-you-test-on-animals-98488.md): Our line is mostly vegan EXCEPT for the following products: Illuminating Pearl Mask, Coconut Honey Mask, Anti-Aging Eye Cream, Sun Love, & Antioxidant Lip Balm. These products contain beeswax and/or honey.We also NEVER test on animals or anything equ - [Do You Have Samples of Your Anti-Aging Eye Cream?](https://support.annmariegianni.com/en-US/do-you-have-samples-of-your-anti-aging-eye-cream-98489.md): We would love to offer you a sample of our Anti-Aging Eye Cream. However, we aren't able to make any samples of this highly active product because it doesn't behave well in sample packaging and can oxidize quickly. Once its formulation is complete, i - [How Long Do Your Trial Kits Last?](https://support.annmariegianni.com/en-US/how-long-do-your-trial-kits-last-98490.md): Our trial kits are designed to provide you with a few uses to get familiar with our products. The length of use will vary - most folks get at least 1-2 weeks and others have shared with us that their trials lasted them more than 2 weeks or so. This - [How Do I Use My Trial Kit?](https://support.annmariegianni.com/en-US/how-do-i-use-my-trial-kit-98491.md): You can find complete instructions on each of the sample kit product pages. You will find them all here in the "sample kit" section. Once you select your desired sample kit, you may view the details & instructions for each included product by scroll - [Are Annmarie's Products Non-Comedogenic?](https://support.annmariegianni.com/en-US/are-annmaries-products-non-comedogenic-118754.md): Fragrance is an interesting word within the beauty industry. More often than not it is an indicator that a chemical has been added to a product to create a specific scent profile. Here at Annmarie Gianni Skin Care we pride ourselves on ethically sour - [Difference Between Annmarie Cleansers](https://support.annmariegianni.com/en-US/difference-between-annmarie-cleansers-136538.md): Below are the main differences between these two products: Our Anti-Aging Serum is a wonderful product for tightening and firming the look of your skin, plumping fine lines, and revitalizing the appearance of mature skin. This serum is formulated to - [Differences Between Annmarie Toning Mists](https://support.annmariegianni.com/en-US/differences-between-annmarie-toning-mists-136539.md): All our serums do have different functions, though they're all very hydrating for the skin. You can choose to use one, two, or all three :) If you use more than one, you can easily rotate through using them on different days. Our Anti-Aging Serum ha - [What do I do if my Palo Santo Body Butter arrived not completely full?](https://support.annmariegianni.com/en-US/what-do-i-do-if-my-palo-santo-body-butter-arrived-not-completely-full-204400.md): We are so sorry to hear that your Palo Santo Body Butter arrived melted, instead of in its buttery consistency! It's best kept in a cool environment. To expedite use, mix it slowly at room temperature. If you have an AC or chill air, being near that - [What do I do if my Palo Santo Body Butter arrived beaded or lumpy?](https://support.annmariegianni.com/en-US/what-do-i-do-if-my-palo-santo-body-butter-arrived-beaded-or-lumpy-204463.md): We are so sorry to hear that your Palo Santo Body Butter arrived melted, instead of in its buttery consistency! It's best kept in a cool environment. To expedite use, mix it slowly at room temperature. If you have an AC or chill air, being near that - [What do I do if my Coconut Honey Mask arrived grainy?](https://support.annmariegianni.com/en-US/what-do-i-do-if-my-coconut-honey-mask-arrived-grainy-209211.md): We are so sorry to hear that your Palo Santo Body Butter arrived melted, instead of in its buttery consistency! It's best kept in a cool environment. To expedite use, mix it slowly at room temperature. If you have an AC or chill air, being near that - [Basic Skin Care Regimen for All Skin Types](https://support.annmariegianni.com/en-US/basic-skin-care-regimen-for-all-skin-types-209912.md): Below are a few skin care regimes for you depending on your skin type. Normal Skin: We would suggest our Aloe Herb Cleanser twice a day (in the morning and evening), our Ayurvedic Facial Scrub two to three times a week, and our Neroli Toning Mist thr - [Do You Recycle Miron Glass?](https://support.annmariegianni.com/en-US/do-you-recycle-miron-glass-210035.md): Great question! We like where your head's at ;). As of right now we do not have a program to recycle our glass bottles. We have consistently searched for ways to create some sort of recycling program for our bottles, but have not figured out a way th - [What is the pH Level of your products?](https://support.annmariegianni.com/en-US/what-is-the-ph-level-of-your-products-210046.md): All of our products are pH balanced for healthy skin! They range from 4.5-6.5, with most of them being right at 5.5. We test every batch to ensure this is true :) - [Why are your Shampoo and Conditioner in an aluminum bottle?](https://support.annmariegianni.com/en-US/why-are-your-shampoo-and-conditioner-in-an-aluminum-bottle-210047.md): In preparing to launch our Shampoo and Conditioner, we focused in closely to figure out the best packaging. We knew we couldn't store it in our typical Miron glass jars, as this product would be in our customer's showers and baths and we didn't want - [I am concerned about the Kaolin Micro Exfoliant aluminum tube.](https://support.annmariegianni.com/en-US/i-am-concerned-about-the-kaolin-micro-exfoliant-aluminum-tube-210049.md): As we prepared to launch the new packaging for our Kaolin Micro Exfoliant, we had gone back and forth on whether to keep this facial scrub in a plastic bottle or to make a switch to something different. We knew we couldn't store it in our typical Mir - [All about Sweet Sunrise Shampoo and Conditioner](https://support.annmariegianni.com/en-US/all-about-sweet-sunrise-shampoo-and-conditioner-210050.md): They're both packed with densely nourishing herbs steeped in hydrating aloe vera and finished with a bright citrusy scent with herbaceous notes. Our Shampoo works to hydrate and purify, while our Conditioner is restorative and strengthening. Nettle i - [More about our scrubs and exfoliants](https://support.annmariegianni.com/en-US/more-about-our-scrubs-and-exfoliants-210053.md): We have three different facial scrubs/ exfoliants to choose from! :). One is the Ayurvedic Facial Scrub which is a fragrant Indian herbal treatment with horsetail and fenugreek seeds that exfoliates and softens. It has mineral-rich Rhassoul clay from - [Gua Sha vs Jade Roller](https://support.annmariegianni.com/en-US/gua-sha-vs-jade-roller-210054.md): The Gua Sha and Jade Roller have both similarities and differences, it comes down to preference in modality. The style of usage of the tool is the main difference. One, you gently roll on the face by holding the stem, the other is meant to be held in - [Our 3-Step Process: Curate. Infuse. Create.](https://support.annmariegianni.com/en-US/our-3-step-process-curate-infuse-create-210063.md): We are focused on creating organic skincare that you yourself can be proud to wear with confidence!. Here is a break down of our 3-Step Proprietary Energized Botanical Infusion Process so you can better understand how our products come to be:. Step 1 - [What is the difference between and oil and a serum](https://support.annmariegianni.com/en-US/what-is-the-difference-between-and-oil-and-a-serum-210588.md): I am happy to shed some light on what an oil versus serum is and does for your skin!. Our facial serums are used to tighten, firm, even skin tone and reduce the appearance of wrinkles and fine lines. The base is herb-infused aloe juice, which absorbs - [Eye Cream vs Eye Serum](https://support.annmariegianni.com/en-US/eye-cream-vs-eye-serum-210589.md): We like to think of the Fruit Ceramide Eye Serum like we would think of a serum for the face. The serum step helps to provide deep hydration to your skin, penetrating the different layers to plump and hydrate. After any serum you want to apply some s - [Which products contain Jojoba Oil?](https://support.annmariegianni.com/en-US/which-products-contain-jojoba-oil-499787.md): Q: Does your brand use jojoba oil in its products? - [Concentrated Boosting Elixirs - How to use and layer?](https://support.annmariegianni.com/en-US/concentrated-boosting-elixirs---how-to-use-and-layer-512279.md): **Can I layer the elixirs?**. Yes, you can layer the elixirs, but not all should be used at the same time of day. Here's a quick guide:. **Hydrate - Hyaluronic Acid with Peptides**. Use: Morning and Night. Hydrate with hyaluronic acid—paired with veg - [What are the benefits of the Activated Night Serum?](https://support.annmariegianni.com/en-US/what-are-the-benefits-of-the-activated-night-serum-548809.md): Our Activated Night Serum offers numerous benefits, including:. How does the Activated Night Serum improve skin texture and appearance?. Regular use of the serum can improve overall skin texture, making it smoother and softer, and reduce roughness. I - [Why is my Sun Love coming out Clear when I First Open it?](https://support.annmariegianni.com/en-US/why-is-my-sun-love-coming-out-clear-when-i-first-open-it-548797.md): Q: Why is the product coming out clear and oily instead of white?. A: It may have gotten separated, causing the dip tube (which brings the product up the tube from the jar) to be filled mainly with oil. Q: How can I fix the separation issue with my p - [Why Does the Fill Level of the Ayurvedic Facial Scrub Appear Low?](https://support.annmariegianni.com/en-US/why-does-the-fill-level-of-the-ayurvedic-facial-scrub-appear-low-552965.md): We apologize for any frustration with the fill level of the Ayurvedic Facial Scrub. There are two factors to consider:. How is the product filled?. Why does it appear lower than expected?. What should I do if I find it's less than 13 applications?. I - [I have concerns about your body brush being made in China.](https://support.annmariegianni.com/en-US/i-have-concerns-about-your-body-brush-being-made-in-china-553013.md): What are your sourcing practices regarding products from China?. We understand your concerns about products sourced from China. The only other item from China is the Jade in our original Gua Sha. However, it's essential to note that the origin of a p - [What are the differences between your Anti-Aging Facial Oil and Rejuvenating Facial Oil?](https://support.annmariegianni.com/en-US/what-are-the-differences-between-your-anti-aging-facial-oil-and-rejuvenating-facial-oil-554304.md): What are the main differences between the Anti-Aging Facial Oil and the Rejuvenating Facial Oil?. The primary differences lie in the collections and ingredients. Our Anti-Aging Facial Oil is part of our Signature Collection, while our Rejuvenating Oi - [Can Annmarie Skin Care products be used on my teen's skin?](https://support.annmariegianni.com/en-US/can-annmarie-skin-care-products-be-used-on-my-teens-skin-554309.md): Yes, you can use the Annmarie Skin Care line on your teen's skin. Check out our collection specifically for teens and children here. However, if your teen has oily skin, it's best to avoid the anti-aging products as they may be too rich and could con - [Why has your Jade Roller been discontinued?](https://support.annmariegianni.com/en-US/why-has-your-jade-roller-been-discontinued-554318.md): We have discontinued our Jade Roller to focus on offering more versatile and effective tools like our Gua Sha. We understand this may be disappointing, but we believe our Gua Sha offers enhanced benefits. What are the similarities between the Jade Ro - [I'm having a reaction to your products (Peru Balsam)](https://support.annmariegianni.com/en-US/im-having-a-reaction-to-your-products-(peru-balsam)-554376.md): We are sorry to hear that you have experienced a reaction to our body products. It could potentially be due to an ingredient called Peru Balsam, which can cause reactions in some individuals, especially those with eczema. Which of your body products - [What are the differences between your Revitalize and Activated Night Serum?](https://support.annmariegianni.com/en-US/what-are-the-differences-between-your-revitalize-and-activated-night-serum-554391.md): Great question! Both products utilize the important ingredient Bio-Active A Complex, but they serve different functions and can complement each other. Here's a detailed comparison:. Revitalize Concentrated Boosting Elixir. Activated Night Serum. Can - [Au Naturale Foundation FAQ](https://support.annmariegianni.com/en-US/au-naturale-foundation-faq-554408.md): When we discontinued our Mineral Foundation in 2020, we received feedback from many of our loyal customers expressing their disappointment. In response, we partnered with Au Naturale to offer their foundation line on our Favorites Brand Page. You can - [Can I customize the kits/sets that are available on your website?](https://support.annmariegianni.com/en-US/can-i-customize-the-kitssets-that-are-available-on-your-website-554448.md): All our sets and kits, including seasonal bundles and travel-size skincare collections, are pre-assembled. We are unable to make any changes to the contents of these sets. We apologize for any inconvenience this may cause. I have specific preferences - [Why isn't Annmarie Gianni Skin Care EWG Verified?](https://support.annmariegianni.com/en-US/why-isnt-annmarie-gianni-skin-care-ewg-verified-554505.md): We've chosen not to pursue EWG verification due to the associated costs, which amount to $144,000 annually. While our products are listed in the EWG database as safe, any discrepancies you may notice in product details there stem from submissions mad - [Do your products ever come in contact with plastic?](https://support.annmariegianni.com/en-US/do-your-products-ever-come-in-contact-with-plastic-554509.md): Why are some ingredients at Annmarie Gianni Skincare housed in plastic?. Some of our ingredients, particularly those shipped in bulk like essential oils and aloe vera juice, arrive in plastic containers from our suppliers. These containers, often 32- - [Essential Oils: Sourcing and Testing](https://support.annmariegianni.com/en-US/essential-oils-sourcing-and-testing-554570.md): We work with several essential oil suppliers to ensure we have access to a diverse range of oils that meet our standards for availability, organic certification, test results, and overall scent compatibility with our finished products. Our formulator - [How should I apply my eye products to get the best results?](https://support.annmariegianni.com/en-US/how-should-i-apply-my-eye-products-to-get-the-best-results-554572.md): How should I apply my eye products to get the best results?. Applying your eye products correctly is essential, especially since the skin around your eyes is sensitive and thinner than the rest of your face. Follow these steps to ensure you get the m - [Why do some of your products have a high EWG score?](https://support.annmariegianni.com/en-US/why-do-some-of-your-products-have-a-high-ewg-score-554573.md): You may notice discrepancies in our product details on the Environmental Working Group (EWG) website because we do not submit our products to EWG ourselves. Instead, they are submitted by other individuals, possibly customers, without paperwork from - [If your products are edible, how do you keep them fresh?](https://support.annmariegianni.com/en-US/if-your-products-are-edible-how-do-you-keep-them-fresh-554575.md): When we say "edible," we mean that our products are safe enough to eat because we use organic and wildcrafted ingredients without any chemical preservatives. However, this doesn't mean all our products are intended to be eaten. Which products are act - [Do you offer a recycling or refill program for your bottles?](https://support.annmariegianni.com/en-US/do-you-offer-a-recycling-or-refill-program-for-your-bottles-554604.md): We are always exploring ways to implement a recycling and refill program for our bottles. However, we haven’t yet found a method that aligns with our standards and ensures product safety and integrity. Why don’t you offer a refill program yet?. Our p - [Can your Resurfacing Facial Exfoliant replace AHA, BHA, or retinol products?](https://support.annmariegianni.com/en-US/can-your-resurfacing-facial-exfoliant-replace-aha-bha-or-retinol-products-554611.md): What type of exfoliant is the Resurfacing Facial Exfoliant?. Our Resurfacing Facial Exfoliant is primarily an AHA exfoliant since it contains honey-derived lactic acid, which is a type of alpha hydroxy acid (AHA). Can the Resurfacing Facial Exfoliant - [What are the main differences between your Anti-Aging Serum and your Citrus Stem Cell Serum?](https://support.annmariegianni.com/en-US/what-are-the-main-differences-between-your-anti-aging-serum-and-your-citrus-stem-cell-serum-554622.md): Both serums are hydrating and excellent for anti-aging, but they have distinct features and benefits:. Anti-Aging Serum:. Citrus Stem Cell Serum:. Which serum should I use for daily skincare?. The Anti-Aging Serum is a great everyday serum that hydra - [What are the main differences between your Wild Fruit Serum and your Citrus Stem Cell Serum?](https://support.annmariegianni.com/en-US/what-are-the-main-differences-between-your-wild-fruit-serum-and-your-citrus-stem-cell-serum-554685.md): Both serums are highly hydrating and excellent for anti-aging, but they have distinct benefits and ingredients:. Citrus Stem Cell Serum:. Wild Fruit Serum:. Which serum should I use for daily skincare?. Both serums can be used daily depending on your - [How to Use Our Anti-Aging Serum and Anti-Aging Facial Oil Together](https://support.annmariegianni.com/en-US/how-to-use-our-anti-aging-serum-and-anti-aging-facial-oil-together-554696.md): What are the main benefits of your Anti-Aging Serum and Anti-Aging Facial Oil?. Anti-Aging Serum:. Anti-Aging Facial Oil:. Can I use both your Anti-Aging Serum and Anti-Aging Facial Oil together?. Yes, they are designed to work synergistically for op - [Why is your Wild Fruit Serum priced higher compared to other products?](https://support.annmariegianni.com/en-US/why-is-your-wild-fruit-serum-priced-higher-compared-to-other-products-554752.md): The price reflects the premium quality and rarity of the ingredients used in the serum. These ingredients are meticulously selected to deliver exceptional results in reducing signs of aging and improving skin luminosity. What makes our Wild Fruit Ser - [Is your shampoo and conditioner safe for color-treated hair?](https://support.annmariegianni.com/en-US/is-your-shampoo-and-conditioner-safe-for-color-treated-hair-554755.md): Yes! Our shampoo and conditioner are specifically formulated to be safe and gentle for color-treated hair. Whether you have highlights, full color, or any other treatments, you can confidently use both products to maintain your hair's health and vibr - [What are the pH levels of your Sweet Sunrise Shampoo and Conditioner?](https://support.annmariegianni.com/en-US/what-are-the-ph-levels-of-your-sweet-sunrise-shampoo-and-conditioner-554783.md): The pH levels of our Sweet Sunrise Shampoo and Conditioner are carefully balanced to promote healthy hair. Our Sweet Sunrise Shampoo has a pH of approximately 6.16, and our Sweet Sunrise Conditioner has a pH of around 6.65. How does the pH of Sweet S - [Introducing our Soothe Collection for Sensitive Skin](https://support.annmariegianni.com/en-US/introducing-our-soothe-collection-for-sensitive-skin-554784.md): Our Soothe Collection is specifically designed for sensitive skin. It includes two essential products that cater to the needs of delicate skin types. What products are included in your Soothe Collection?. How do I use your Aloe Herb Facial Cleanser?. - [Which of your products contain Vitamin C?](https://support.annmariegianni.com/en-US/which-of-your-products-contain-vitamin-c-554801.md): We offer several products enriched with Vitamin C to promote radiant and healthy skin. What are the Vitamin C-rich products available?. Explore our range of Vitamin C-infused products:. Citrus Stem Cell Serum: This serum features a special citrus ste - [Where are your products made and sourced?](https://support.annmariegianni.com/en-US/where-are-your-products-made-and-sourced-554810.md): We prioritize sustainable and organic practices in all our sourcing. Our products are crafted in our lab nestled in the Colorado Rockies. If you have questions about specific ingredients, feel free to ask! - [Are there alternatives for those sensitive to strong scents?](https://support.annmariegianni.com/en-US/are-there-alternatives-for-those-sensitive-to-strong-scents-560950.md): We apologize if the scents of our anti-aging products were stronger than expected. Here's some information to help clarify:. 1. Why are some of your anti-aging products scented?. The scents of our products are a result of carefully selected natural i - [What should I do if my Coconut Body Oil solidifies?](https://support.annmariegianni.com/en-US/what-should-i-do-if-my-coconut-body-oil-solidifies-560954.md): If you notice variations in the consistency or aroma of our Coconut Body Oil, here’s what you need to know:. 1. Why does my Coconut Body Oil sometimes change consistency?. Coconut Oil naturally solidifies at room temperature and melts at around 76 de - [Challenges with packaging](https://support.annmariegianni.com/en-US/challenges-with-packaging-560956.md): 1. Why does our packaging sometimes pose challenges?. As a small, dedicated team focused on creating high-quality and environmentally friendly products, we prioritize sustainability in every aspect, including packaging. While we strive to maintain th - [What if I experience clumping or pilling when using your Fruit Ceramide Eye Serum?](https://support.annmariegianni.com/en-US/what-if-i-experience-clumping-or-pilling-when-using-your-fruit-ceramide-eye-serum-560959.md): Thank you for choosing our Fruit Ceramide Eye Serum! We're thrilled that you're excited about this product. 1. How should I incorporate the Fruit Ceramide Eye Serum into my skincare routine?. To maximize the benefits of our Fruit Ceramide Eye Serum, - [What should I do if I experience sunburn while using Sun Love?](https://support.annmariegianni.com/en-US/what-should-i-do-if-i-experience-sunburn-while-using-sun-love-560969.md): Oh no! Your comfort and safety are important to us, especially when using our Sun Love product. We're sorry to hear about your sunburn experience. 1. What should I do if I experience sunburn while using Sun Love?. While Sun Love is designed to provid - [What should I do if my product arrives frozen?](https://support.annmariegianni.com/en-US/what-should-i-do-if-my-product-arrives-frozen-560970.md): Great question! During colder weather, some of our products, particularly those containing extra virgin coconut oil, may solidify. Rest assured, this does not affect the quality of the products in any way. 1. Why do some products solidify in cold wea - [Why did my Palo Santo Body Butter arrive melted?](https://support.annmariegianni.com/en-US/why-did-my-palo-santo-body-butter-arrive-melted-560972.md): I'm so sorry to hear that your Palo Santo Body Butter arrived melted instead of in its usual buttery consistency. We'll get a replacement sent out to you right away, and you'll receive an email with tracking information once it ships. 1. Why did my P - [Why did my Sun Love separate?](https://support.annmariegianni.com/en-US/why-did-my-sun-love-separate-560973.md): I'm sorry to hear that your Sun Love has separated instead of maintaining its smooth consistency. Here's what you need to know:. 1. Why did my Sun Love separate?. At Annmarie Skin Care, we pride ourselves on using natural ingredients without syntheti - [Why did my Ayurvedic Facial Scrub develop mold?](https://support.annmariegianni.com/en-US/why-did-my-ayurvedic-facial-scrub-develop-mold-560975.md): I'm sorry to hear about the mold in your scrub. Here's some helpful information:. 1. Why did my loose powder product develop mold?. Our loose powders, like all our products, are 100% natural and preservative-free. They are designed to remain mold-fre - [What improvements have been made to your Botanical Hydration Mist?](https://support.annmariegianni.com/en-US/what-improvements-have-been-made-to-your-botanical-hydration-mist-560978.md): Thank you for reaching out about our Botanical Hydration Mist with Immortelle! This divine elixir is crafted with hand-selected hydrosols from around the world, featuring pure and effective ingredients to rejuvenate and revitalize your skin. 1. What - [What are the benefits of the new Antioxidant Lip Balm packaging?](https://support.annmariegianni.com/en-US/what-are-the-benefits-of-the-new-antioxidant-lip-balm-packaging-561006.md): Thank you for reaching out, and we appreciate your concerns. We're excited to share the benefits of our new Antioxidant Lip Balm packaging with you!. 1. What are the benefits of the new Antioxidant Lip Balm packaging?. We've made several enhancements - [What changes have been made to the scent profile of Radiant Skin Silk?](https://support.annmariegianni.com/en-US/what-changes-have-been-made-to-the-scent-profile-of-radiant-skin-silk-561035.md): We're excited to share the enhancements we've made to our Radiant Skin Silk:. Will the benefits of Radiant Skin Silk remain the same?. Absolutely! The rich moisturizing benefits of Radiant Skin Silk remain unchanged. It continues to provide deep hydr - [What should I use for the skin on my neck?](https://support.annmariegianni.com/en-US/what-should-i-use-for-the-skin-on-my-neck-98346.md): Our first recommendation would be to massage our Coconut Body Oil to your neck or certain problem areas in gentle lifting motions, daily. Extra virgin coconut oil has so many different fatty acids in it to help renew the look of beautiful skin, not t - [What can I use for acne scarring?](https://support.annmariegianni.com/en-US/what-can-i-use-for-acne-scarring-98347.md): Unfortunately, due to very strict FDA regulations, we are unable to recommend, diagnose, suggest, or prescribe any of our products for any specific purpose, including acne scarring. If you are looking to even out the look of your skin, we'd love to - [What can I use for under eye puffiness?](https://support.annmariegianni.com/en-US/what-can-i-use-for-under-eye-puffiness-98348.md): We have a wonderful product that can assist you on your quest to reducing the appearance of puffy eyes! Our Anti-Aging Eye Cream is packed with antioxidant-rich green tea and goji berries which help to reduce the appearance of fine lines and wrinkles - [Can you suggest anything for Keratosis Pilaris?](https://support.annmariegianni.com/en-US/can-you-suggest-anything-for-keratosis-pilaris-98364.md): Unfortunately, due to very strict FDA regulations, we are unable to recommend, diagnose, suggest, or prescribe any of our products for any specific purpose, including Keratosis Pilaris. We have an in depth article that highlights the root cause of th - [I have sun damage or hyperpigmentation, what should I use?](https://support.annmariegianni.com/en-US/i-have-sun-damage-or-hyperpigmentation-what-should-i-use-98371.md): Unfortunately, due to very strict FDA regulations, we are unable to recommend, diagnose, suggest, or prescribe any of our products for any specific purpose, including hyper-pigmentation & sun spots. We can gladly give you information on what products - [What Is the Difference Between Dry & Dehydrated Skin?](https://support.annmariegianni.com/en-US/what-is-the-difference-between-dry-dehydrated-skin-98405.md): Dryness and dehydration often times go hand in hand, or can be confused with one another. Check out the article below for a detailed overview of this topic: DRY VS. DEHYDRATED SKIN: WHAT’S THE DIFFERENCE (AND HOW TO FIX YOURS) - [How Do I Figure Out My Skin Type?](https://support.annmariegianni.com/en-US/how-do-i-figure-out-my-skin-type-98423.md): Here’s a really simple test you can do to find out your skin type: 1. Wash your face at night with a gentle cleanser (our pH balanced Aloe Herb Cleanser is perfect for this) and pat your face dry. DO NOT apply moisturizer, serum or oil! 2. When - [I Have Normal/Combination Skin, Which Products Should I Use?](https://support.annmariegianni.com/en-US/i-have-normal-combination-skin-which-products-should-i-use-98428.md): Here is our quick guide on what generally works best for normal/combination skin. You can also fit under this category if your skin is oily in some places (usually the T-zone, your forehead, and nose) and dry in others. Use these products in the morn - [I Have Oily Skin and/or Acne, Which Products Should I Use?](https://support.annmariegianni.com/en-US/i-have-oily-skin-and-or-acne-which-products-should-i-use-98433.md): Unfortunately, due to very strict FDA regulations, we are unable to recommend, diagnose, suggest, or prescribe any of our products for any specific purpose, including acne. We can gladly give you some information on oily skin and clogged pores if tha - [I Have Dry/Mature Skin, Which Products Should I Use?](https://support.annmariegianni.com/en-US/i-have-dry-mature-skin-which-products-should-i-use-98438.md): Here is our quick guide on what generally works best for dry/mature skin types. If you fit into the categories "anti-aging/dry/mature" skin, but are prone to clogged pores, our products for normal/combination skin might be more suitable for you. Use - [I Have Sensitive Skin, Which Products Should I Use?](https://support.annmariegianni.com/en-US/i-have-sensitive-skin-which-products-should-i-use-98442.md): Many of our customers who have sensitive skin use our products successfully :) Here is our quick guide for what generally works best for sensitive skin. (Complete ingredient lists and instructions are on each product page of our website.) Use these p - [Why Am I Breaking Out From Your Products?](https://support.annmariegianni.com/en-US/why-am-i-breaking-out-from-your-products-98444.md): We're sorry to hear that you're experiencing a reaction while using Annmarie Skin Care! We understand how frustrating and alarming this can be. There are several possible causes and solutions to explore: - If you started using several (or all) of our - [Which Of Your Products Minimizes the Appearance Of Dark Spots?](https://support.annmariegianni.com/en-US/which-of-your-products-minimizes-the-appearance-of-dark-spots-98450.md): To help minimize the appearance of dark spots & even the appearance of your skin tone, we would recommend working with either our Citrus Stem Cell Serum or Wild Fruit Serum 2x a day. Serums are to be used after cleansing & toning, and before applying - [How Long Before I See Results From Your Products?](https://support.annmariegianni.com/en-US/how-long-before-i-see-results-from-your-products-98453.md): Generally, you should expect to see an increase in radiance and suppleness after working with our products a few times. After 30-90 days, you should see a significant improvement. Don't forget that these are natural products with no chemical ingredie - [What Is the Difference Between Oils and Serums?](https://support.annmariegianni.com/en-US/what-is-the-difference-between-oils-and-serums-98458.md): Below are the main differences between our serums & facial oils: Our facial serums are used to tighten, firm, even skin tone and reduce the appearance of wrinkles and fine lines. The base is herb-infused aloe juice, which absorbs quickly into your s - [Do you recommend Lotion as a Facial Moisturizer?](https://support.annmariegianni.com/en-US/do-you-recommend-lotion-as-a-facial-moisturizer-98462.md): Many people use lotions to moisturize their face. While some of them work, there are two issues that can come up when using them. First off, since lotions are an emulsification of oil and water, they can go rancid quickly. BUT, most lotions you buy i - [What can I do for blackheads?](https://support.annmariegianni.com/en-US/what-can-i-do-for-blackheads-209480.md): Unfortunately, due to very strict FDA regulations, we are unable to recommend, diagnose, suggest, or prescribe any of our products for any specific purpose, including blackheads. I can gladly give you information on oily skin and clogged pores if tha - [Why use oil for oily skin?](https://support.annmariegianni.com/en-US/why-use-oil-for-oily-skin-209908.md): Several factors may contribute to oily skin, including genes, environment, hormones, emotional wellness, and nutrition. I understand how it seems contrary to put oil on oily skin. Fine oils can absorb into the skin easier, purifying and balancing the - [I have dehydrated skin.](https://support.annmariegianni.com/en-US/i-have-dehydrated-skin-209910.md): Dryness and dehydration often times go hand in hand, or can be confused with one another. Check out the article below for a detailed overview of this topic: DRY VS. DEHYDRATED SKIN: WHAT’S THE DIFFERENCE (AND HOW TO FIX YOURS) - [My skin is normal or combination, what should I use?](https://support.annmariegianni.com/en-US/my-skin-is-normal-or-combination-what-should-i-use-210612.md): It sounds like you may have a normal to combination skin type. “Normal/Combination” skin is neither dry nor oily, hence being called normal. You also fit under this category if your skin is oily in some places (usually the T-zone: forehead, nose and - [My skin is dry or mature, what should I use?](https://support.annmariegianni.com/en-US/my-skin-is-dry-or-mature-what-should-i-use-210616.md): It sounds like your skin type might be dry /mature. This skin type is dry, may appear flaky, or be in need of some extra moisture to diminish the appearance of aging skin. Use these products in the morning and at night, in this order:. 1. Aloe Herb C - [My skin is sensitive, what should I use?](https://support.annmariegianni.com/en-US/my-skin-is-sensitive-what-should-i-use-210618.md): It sounds like you may have a sensitive skin type. “Sensitive” skin is neither dry nor oily but it can redden easily or be reactive to certain ingredients. It is always best to test products on small patches of skin before using them on your face. We - [How to determine my skin type?](https://support.annmariegianni.com/en-US/how-to-determine-my-skin-type-554412.md): How can I determine my skin type? Determining your skin type is crucial for selecting the right skincare products. Visit our guide here to learn more about identifying your specific skin type. I have specific skin concerns. Can you recommend products - [How can I improve the appearance of crepey skin?](https://support.annmariegianni.com/en-US/how-can-i-improve-the-appearance-of-crepey-skin-560912.md): Revitalizing Crepe Skin with Annmarie Gianni Skin Care. At Annmarie Gianni Skin Care, we understand that many individuals are seeking effective solutions to revitalize crepey skin. You're not alone in this journey to healthier, more radiant skin!. 1. - [How can I effectively minimize the appearance of large pores?](https://support.annmariegianni.com/en-US/how-can-i-effectively-minimize-the-appearance-of-large-pores-560914.md): If you're looking to reduce the appearance of large pores, we have tailored a skincare routine and products just for you!. 1. How can I effectively minimize the appearance of large pores?. We recommend incorporating our Purifying Mud Mask into your w - [Why should I choose your Herbal Facial Oil for Sensitive Skin over other facial oils?](https://support.annmariegianni.com/en-US/why-should-i-choose-your-herbal-facial-oil-for-sensitive-skin-over-other-facial-oils-560916.md): If your skin is craving gentle care and hydration, we recommend our Herbal Facial Oil for Sensitive Skin. 1. Why should I choose the Herbal Facial Oil for Sensitive Skin over other facial oils?. Our Herbal Facial Oil for Sensitive Skin is specially f - [Caring for Sensitive Skin](https://support.annmariegianni.com/en-US/caring-for-sensitive-skin-560917.md): While we cannot provide specific recommendations for treating conditions like rosacea due to FDA regulations, we're here to support your journey towards healthier, more comfortable skin. 1. What can I do to alleviate temporary redness or discomfort?. - [Can you recommend a product(s) for broken capillaries?](https://support.annmariegianni.com/en-US/can-you-recommend-a-product(s)-for-broken-capillaries-561152.md): Unfortunately, due to very strict FDA regulations, we are unable to recommend, diagnose, suggest, or prescribe any of our products for any specific purpose, including broken capillaries. What products do you recommend for sensitive skin?. We understa - [Why don't you recommend using synthetic products?](https://support.annmariegianni.com/en-US/why-dont-you-recommend-using-synthetic-products-561154.md): As an organic skincare company, we don't suggest using synthetic products because at least 60% of what you put on your skin is absorbed into your bloodstream without being filtered through the liver or kidneys. This means that these ingredients run t - [Can you recommend products for specific conditions like eczema?](https://support.annmariegianni.com/en-US/can-you-recommend-products-for-specific-conditions-like-eczema-561155.md): Unfortunately, due to very strict FDA regulations, we are unable to recommend, diagnose, suggest, or prescribe any of our products for any specific purpose, including eczema. We do, however, suggest working with a holistic practitioner to figure out - [What are some ideas for growing and strengthening hair?](https://support.annmariegianni.com/en-US/what-are-some-ideas-for-growing-and-strengthening-hair-561274.md): Here are some tips for strengthening hair, although we currently do not offer products specifically for stimulating hair growth:. What are some ideas for strengthening hair?. Here are some team-sourced ideas that may help strengthen your hair:. We ho - [I have tiny white bumps, what shuld I use?](https://support.annmariegianni.com/en-US/i-have-tiny-white-bumps-what-shuld-i-use-610139.md): Due to strict FDA regulations, we cannot recommend, diagnose, suggest, or prescribe any of our products for any specific purpose, including tiny, white bumps (commonly known as milia). Our products are not specifically FDA-approved for treating or pr - [Meet: Enliven Body Oil](https://support.annmariegianni.com/en-US/meet-enliven-body-oil-104388.md): We are excited you're checking out our newest products! We are beyond thrilled to launch our Restorative Cleansing Oil. Here is a post that explains this product of ours in more depth! If you are new or well versed in oil cleansing you are in for a t - [Meet: Love Tuner](https://support.annmariegianni.com/en-US/meet-love-tuner-210052.md): Thank you for looking into one of our new Favorites!. The Lovetuner is a mindfulness tool, a single tone flute through which we can align ourselves with the 528hz frequency, the so called “Love Frequency”. The good people at LOVETUNER have created a - [Meet: The Essentials Collection](https://support.annmariegianni.com/en-US/meet-the-essentials-collection-210586.md): Thank you for looking into our new Essentials Collection!. We are so very thrilled to be able to offer our customers this new skincare collection of ours. To begin, we have created two new products that you can easily fit into your daily routine:. Ou - [Do you have samples?](https://support.annmariegianni.com/en-US/do-you-have-samples-439727.md): While we'd love to provide samples, we do not keep them stocked for reasons of environmental care. Our commitment to reducing additional packaging, especially plastics, aligns with our company ideals. However, we offer a risk-free option: a money-bac - [Explore our range of facial serums](https://support.annmariegianni.com/en-US/explore-our-range-of-facial-serums-554407.md): Explore our range of facial serums designed to address various skin concerns and needs. Here’s a breakdown to help you choose the right one for your skincare routine:. What are the functions of our serums?. All of our serums are crafted to hydrate an - [What are the Differences Between Your Facial Oils and Serums?](https://support.annmariegianni.com/en-US/what-are-the-differences-between-your-facial-oils-and-serums-554402.md): This is a great question! Here’s an overview of what each product type does for your skin and how they differ:. Facial Serums. Facial Oils. Detailed Product Information:. Anti-Aging Serum. Probiotic Serum with Tremella. Citrus Stem Cell Serum. Wild F - [What is the difference between facial oils and serums?](https://support.annmariegianni.com/en-US/what-is-the-difference-between-facial-oils-and-serums-554593.md): We’re happy to explain the benefits of our facial oils and serums and how they work to enhance your skin's health and beauty. What are facial serums and what do they do?. Our facial serums are designed to tighten, firm, even out skin tone, and reduce - [How do I use your Serum Trio?](https://support.annmariegianni.com/en-US/how-do-i-use-your-serum-trio-561196.md): Thank you for your interest in our serums! Each of our serums serves different functions while providing excellent hydration for the skin. You can choose to use one, two, or rotate through all four depending on your skin's needs and preferences. Anti - [Why did you discontinue your essential oil blends? Which essential oils do you recommend?](https://support.annmariegianni.com/en-US/why-did-you-discontinue-your-essential-oil-blends-which-essential-oils-do-you-recommend-561205.md): We understand that the discontinuation of our Essential Oil Blends may have been disappointing for some customers. Here's why this decision was made:. In 2020, we made fiscally responsible decisions to streamline our product offerings, which included - [How should I use Annmarie Skin Care products in my daily routine?](https://support.annmariegianni.com/en-US/how-should-i-use-annmarie-skin-care-products-in-my-daily-routine-561209.md): Thank you for your interest in our products! Here's a step-by-step guide to using our skincare regimen effectively. We recommend the following routine using our products:. Cleanse:. Exfoliate:. Mask:. Tone:. Serum: - [Aloe Herb Cleanser](https://support.annmariegianni.com/en-US/aloe-herb-cleanser-134795.md): Herb-Infused Facial Cream Cleanser. Cleanse and lift excess oil with this pH-balanced, aloe vera-based cream cleanser. Infused with healing herbs and a light blend of natural oils containing essential fatty acids, to keep your skin naturally hydrated - [Citrus Mint Cleanser](https://support.annmariegianni.com/en-US/citrus-mint-cleanser-134794.md): Herb-Infused Facial Gel Cleanser. Gently lift excess oil with this pH-balanced, aloe vera-based gel cleanser. Removes makeup and impurities without harsh chemicals or leaving any residue. Witch hazel cleanses without stripping the acid mantle, the sk - [Neroli Toning Mist](https://support.annmariegianni.com/en-US/neroli-toning-mist-134793.md): Uplifting Face & Body Mist. This delicate aloe vera infusion hydrates, softens and balances your look, and enhances absorption of all serums and oils. The sweet, orange-blossom aroma of neroli oil calms and soothes the mind. Use throughout the day to - [Rosemary Toning Mist](https://support.annmariegianni.com/en-US/rosemary-toning-mist-134792.md): Energizing Face, Body & Hair Mist. Invigorate skin with this refreshing rosemary toner. Replenishes skin. Spritzed on hair near the roots, the mist revives and refreshes with rosemary's stimulating properties. Rosemary Distillate: energizing and stim - [Anti-Aging Serum](https://support.annmariegianni.com/en-US/anti-aging-serum-134791.md): Hydrating Facial Serum. This versatile, aloe vera-based serum provides active nutrients for all skin types, firming and tightening the appearance of aging skin. Hyaluronic acid hydrates, while the herbal extracts buddleja davidii and edelweiss protec - [Probiotic Serum with Tremella](https://support.annmariegianni.com/en-US/probiotic-serum-with-tremella-134755.md): Bio Facial Elixir - [Citrus Stem Cell Serum](https://support.annmariegianni.com/en-US/citrus-stem-cell-serum-134790.md): Energizing Facial Serum - [Anti-Aging Facial Oil](https://support.annmariegianni.com/en-US/anti-aging-facial-oil-134796.md): Restorative Facial Moisturizer. This luxurious, herb-infused formula delivers intense moisture to keep dry and mature skin supple and dewy. Antioxidant-rich seed oils — chia, goji berry, and broccoli — firm and tighten, while reducing the appearance - [Sun Love](https://support.annmariegianni.com/en-US/sun-love-134747.md): Everyday Sheer Sunscreen (Broad Spectrum SPF 20) - [Meet: Radiant Skin Silk](https://support.annmariegianni.com/en-US/meet-radiant-skin-silk-210594.md): Our Radiant Skin Silk Hand and Body Lotion is a soft and smooth lotion ideal for dry or dehydrated skin. This is one of our richest body moisturizer, formulated for dry and dehydrated skin. Sunflower seed oil provides a protective layer of moisture, - [Meet: Coconut Honey Mask](https://support.annmariegianni.com/en-US/meet-coconut-honey-mask-210599.md): Thanks for looking more into our Coconut Honey Mask. This mask is a tried and true skin care classic. Nourish your skin with this unique, vitamin-rich mask formulated with pure Colorado mountain wildflower honey. Live enzymes and amino acids keeping - [Meet: Herbal Facial Oil for Normal and Combination Skin](https://support.annmariegianni.com/en-US/meet-herbal-facial-oil-for-normal-and-combination-skin-210610.md): Thanks for looking into our Herbal Facial Oil for Normal and Combination Skin!. Nourish skin with normal oil regulation or combination skin with this gentle and calming herbal blend. Our unique grapeseed oil base helps balance natural oils. Skin-enri - [Meet: Herbal Facial Oil for Sensitive Skin](https://support.annmariegianni.com/en-US/meet-herbal-facial-oil-for-sensitive-skin-210607.md): Thanks for looking into our Herbal Facial Oil for Sensitive Skin!. This calming and soothing formula reduces the appearance of fine lines and wrinkles without irritating sensitive skin. Omega-rich oils — sacha inchi and camellia seed — nourish and re - [Meet: Herbal Facial Oil for Oily Skin](https://support.annmariegianni.com/en-US/meet-herbal-facial-oil-for-oily-skin-211292.md): Thanks for looking into our Herbal Facial Oil for Sensitive Skin!. Specially formulated with cleansing botanicals, white willow bark and neem, this delicate herbal blend helps unclog pores and balances natural oils. Lightly moisturizing with a fast-a - [Meet: Rosemary Peppermint Hand and Body Wash](https://support.annmariegianni.com/en-US/meet-rosemary-peppermint-hand-and-body-wash-210596.md): Cleanse and energize your skin with our Rosemary Peppermint Hand & Body Wash, which is aloe vera-based and herb-infused. A pH-balanced cleanser, it contains rosemary and essential oil of peppermint combined to leave your skin feeling cool, refreshed - [Meet: Illuminating Pearl Mask](https://support.annmariegianni.com/en-US/meet-illuminating-pearl-mask-210603.md): We are obsessed with our Illuminating Pearl Mask! We love how bright and glowy the skin appears after using it!. This luxurious mask restores balance and harmony while creating the perfect beautifying ritual. Honey delivers complex nutrients and hydr - [Meet: Sweet Sunrise Shampoo and Conditioner](https://support.annmariegianni.com/en-US/meet-sweet-sunrise-shampoo-and-conditioner-211305.md): Our beloved shampoo and conditioner prioritize natural, organic, and safe ingredients. Their shampoo and conditioner are free of harsh chemicals, synthetic fragrances, and artificial preservatives. This makes them an ideal option for those with sensi - [Meet: Purifying Mud Mask](https://support.annmariegianni.com/en-US/meet-purifying-mud-mask-211307.md): Our Purifying Mud Mask is a natural and effective solution for those looking to detoxify and purify their skin. This mask is made with a blend of natural and organic ingredients, including French green clay, activated charcoal, and neem leaf powder, - [Phytonutrient Cleanser](https://support.annmariegianni.com/en-US/phytonutrient-cleanser-134797.md): Activated Facial Cream Cleanser. Elevate your cleansing experience with this lavish concoction of nutrient dense herbs and moisture-binding mango seed butter. Apple extract, with its potent brightening properties, gently softens and renews the look o - [Resurfacing Facial Exfoliant](https://support.annmariegianni.com/en-US/resurfacing-facial-exfoliant-134753.md): As for exfoliation? That’s often the missing step to achieving gorgeous skin. It’s a key feature of our newest product, which is among the most unique formulas we've ever crafted. You'll be able to feel it work immediately with an energetic tingling - [Botanical Hydration Mist with Immortelle](https://support.annmariegianni.com/en-US/botanical-hydration-mist-with-immortelle-134744.md): Awakening and Hydrating Facial and Body Mist - [Wild Fruit Serum](https://support.annmariegianni.com/en-US/wild-fruit-serum-134748.md): Brightening Facial Complex - [Concentrated Boosting Elixirs](https://support.annmariegianni.com/en-US/concentrated-boosting-elixirs-134754.md): Hydrate - Brighten - Revitalize - [Rejuvenating Facial Oil](https://support.annmariegianni.com/en-US/rejuvenating-facial-oil-134752.md): Luxury Elixir with Butterfly Pea Flower - [Antioxidant Lip Balm](https://support.annmariegianni.com/en-US/antioxidant-lip-balm-134746.md): This creamy, all-natural balm moisturizes and fortifies both pucker and pout. Organic cocoa butter softens lips while antioxidant-rich, omega-heavy fruit oils of buriti and sea buckthorn fight free radicals. Rich cacao extract leaves kisses luminous - [Palo Santo Body Butter](https://support.annmariegianni.com/en-US/palo-santo-body-butter-134743.md): Rich & Decadent Body Treatment - [Oud Révèle](https://support.annmariegianni.com/en-US/oud-revele-134745.md): Luxury Essential Oil Blend - [Wild Alchemy Collection vs Signature Collection](https://support.annmariegianni.com/en-US/wild-alchemy-collection-vs-signature-collection-136529.md): While all of the Annmarie products rely on ethically-sourced, wild and organic ingredients honored through a precise, proprietary formulation process involving weeks of infusing, extracting, and crafting, we created the Wild Alchemy Collection to add - [Fruit Ceramide Eye Serum](https://support.annmariegianni.com/en-US/fruit-ceramide-eye-serum-210064.md): We've officially launched our Eye Care from the Wild Alchemy Line, the Fruit Ceramide Eye Serum!. Although we're proud of each and every elixir we create, this divine creation is uniquely effective and enchanting, starting with its gorgeous scent. Th - [Meet: The Charcoal Cacao Mask](https://support.annmariegianni.com/en-US/meet-the-charcoal-cacao-mask-211301.md): Our Charcoal Cacao Mask is soft and smooth, boosting skin with powerful antioxidants. This activated treatment mask infuses your skin with potent antioxidants, gentle clays, and cooling botanicals to reveal a smooth and clear complexion. Hydrating al - [Meet: The Palo Santo Hair and Body Mist](https://support.annmariegianni.com/en-US/meet-the-palo-santo-hair-and-body-mist-210593.md): What is the Palo Santo Hair and Body Mist?. Our Palo Santo Hair and Body Mist is a versatile, non-toxic mist that can be used as both a body spray and a room spray. This mist is formulated with natural and organic ingredients that help to hydrate, so - [All About the Restorative Cleansing Oil](https://support.annmariegianni.com/en-US/all-about-the-restorative-cleansing-oil-98356.md): We are excited you're checking out our newest products! We are beyond thrilled to launch our Restorative Cleansing Oil. Here is a post that explains this product of ours in more depth! If you are new or well versed in oil cleansing you are in for a t - [Activated Hemp Serum](https://support.annmariegianni.com/en-US/activated-hemp-serum-1101916.md): Regenerative Hemp Infusion Facial Complex. Harnessing the benefits of hemp through a slow lipid process, this potent serum uses a regeneratively grown hemp flower infusion as its nutrient-dense base, ensuring more effective, immediate, and lasting re - [Leaping Bunny Certified](https://support.annmariegianni.com/en-US/leaping-bunny-certified-134749.md): We are proud to say that we are a cruelty-free company and are Leaping Bunny-certified!. Leaping Bunny is the gold standard in cruelty free certification for personal care and household product companies. Having this certification signifies that ther - [MADE SAFE™️ Certified](https://support.annmariegianni.com/en-US/made-safe-certified-134750.md): Our products are Certified MADE SAFE™️!. Here is our page on their website :). The MADE SAFE™️ seal is an independent third-party verification that screens products for toxic chemicals that are known to harm human health. Products with this seal are - [Quality Of Ingredients](https://support.annmariegianni.com/en-US/quality-of-ingredients-134751.md): The reason our website does not say that we’re Certified Organic is due to the fact that we’re not certified ;). It’s very expensive to go through the certification process. We spend this money on high-quality organic ingredients instead of paying a - [Which of your products contain Castor Oil?](https://support.annmariegianni.com/en-US/which-of-your-products-contain-castor-oil-554825.md): Castor Oil is a key ingredient in several of our formulations:. Restorative Cleansing Oil: This luxurious oil cleanser harnesses the benefits of Castor Oil alongside other nourishing oils to gently cleanse and hydrate the skin. Learn more. Citrus Ste - [Which products in your line contain sustainably sourced Palm Oil?](https://support.annmariegianni.com/en-US/which-products-in-your-line-contain-sustainably-sourced-palm-oil-554831.md): We are committed to using sustainably sourced Palm Oil in our emulsion-type products. Here are the specific products where you'll find Palm-derived ingredients:. Containing Sodium lauryl glucose carboxylate and Lauryl glucoside (derived from coconut - [Which of your products contain turmeric?](https://support.annmariegianni.com/en-US/which-of-your-products-contain-turmeric-554837.md): Turmeric, known for its calming and soothing properties, is a key ingredient in several of our products. You can find it in:. What are the benefits of turmeric for the skin?. Turmeric contains bioactive compounds that help calm and soothe the skin. I - [Which of your products contain Green Tea?](https://support.annmariegianni.com/en-US/which-of-your-products-contain-green-tea-554843.md): How can I ensure a product is suitable for my specific skin needs?. All our product pages feature detailed ingredient lists. Please review the ingredients of any product you're interested in on our website to ensure it meets your specific skin needs - [Is the glycerin in your products GMO-free?](https://support.annmariegianni.com/en-US/is-the-glycerin-in-your-products-gmo-free-554847.md): Yes, the glycerin we use is derived from organic vegetable oil sources, which can vary between corn/soy or other vegetables depending on availability from our suppliers. The vegetable oil undergoes a process of continuous extraction at 250 degrees Fa - [Which of your products contain Aloe Vera?](https://support.annmariegianni.com/en-US/which-of-your-products-contain-aloe-vera-560795.md): Thank you for reaching out! We are more than happy to assist you in finding the right products for your skin type. Aloe vera is a key ingredient in many of our products due to its variety of vitamins, minerals, phytonutrients, and enzymes that benefi - [What are the ingredients and standards for Au Naturale Semi-Matte Powder Foundation?](https://support.annmariegianni.com/en-US/what-are-the-ingredients-and-standards-for-au-naturale-semi-matte-powder-foundation-560806.md): What are the ingredients and standards for Au Naturale Semi-Matte Powder Foundation?. The Au Naturale Semi-Matte Powder Foundation is part of our Favorites Brand Collection, which is an assortment of different brands we are wholesaling. We offer thes - [Which Annmarie Gianni Skin Care products contain chamomile?](https://support.annmariegianni.com/en-US/which-annmarie-gianni-skin-care-products-contain-chamomile-560811.md): Which Annmarie Gianni Skin Care products contain chamomile?. We're happy to share which of our products contain the soothing botanical chamomile:. These products feature chamomile flowers, which are calming and restorative for all skin types. Our Cer - [Which Annmarie Gianni Skin Care products contain citric acid?](https://support.annmariegianni.com/en-US/which-annmarie-gianni-skin-care-products-contain-citric-acid-560820.md): If you’re concerned about citric acid, here are the products in our line that contain this ingredient:. Please let us know if there’s anything more we can do for you — we’re here to help! - [What is your stance on the use of Cocoa Butter?](https://support.annmariegianni.com/en-US/what-is-your-stance-on-the-use-of-cocoa-butter-560821.md): Thank you for writing in and expressing your concern about our use of Cocoa Butter. We greatly appreciate that our customers care about the well-being and preservation of this plant, as well as the lives it touches within its indigenous lands. We hav - [What is comfrey and why is it used in skincare products?](https://support.annmariegianni.com/en-US/what-is-comfrey-and-why-is-it-used-in-skincare-products-560826.md): Comfrey is an herb known for its anti-inflammatory properties, traditionally used to help reduce puffiness and support skin health. Is comfrey safe to use in skincare products?. Yes, comfrey contains pyrrolizidine alkaloids which can be carcinogenic - [Do your cleansers contain lye?](https://support.annmariegianni.com/en-US/do-your-cleansers-contain-lye-560830.md): No, our cleansers do not contain lye. Instead of using lye to create a surfactant agent, we utilize saponified plant oils, sugars, and starches. These components undergo a process known as saponification, resulting in an ingredient called sodium laur - [Which Annmarie Gianni Skin Care products contain green tea?](https://support.annmariegianni.com/en-US/which-annmarie-gianni-skin-care-products-contain-green-tea-560832.md): We incorporate green tea into several of our products for its beneficial properties. Here’s a list of products that include green tea:. Gunpowder Green Tea Leaves:. Green Tea Leaf Extract:. Green tea is valued for its antioxidant and soothing propert - [What are the benefits of hyaluronic acid?](https://support.annmariegianni.com/en-US/what-are-the-benefits-of-hyaluronic-acid-560842.md): Does Annmarie Gianni Skin Care use Non-GMO sources for its hyaluronic acid?. Absolutely! Our hyaluronic acid is derived from Non-GMO vegetables, ensuring it meets our high standards for purity and quality. What are the benefits of Annmarie Gianni Ski - [Do you use fractionated coconut oil in any of your products?](https://support.annmariegianni.com/en-US/do-you-use-fractionated-coconut-oil-in-any-of-your-products-560843.md): Yes, we use fractionated coconut oil in our Herbal Facial Oils designed for Normal/Combo Skin and Oily Skin. This oil undergoes centrifugal processing to separate it, resulting in a product with high concentrations of capric acid and caprylic acid. T - [Is there any concern about lavender mimicking estrogen?](https://support.annmariegianni.com/en-US/is-there-any-concern-about-lavender-mimicking-estrogen-560847.md): Is lavender used in Annmarie Gianni Skin Care products?. Yes, we do use lavender in some of our products. Lavender is known for its soothing properties and pleasant aroma. Is there any concern about lavender mimicking estrogen?. We are aware of discu - [Do your products contain lemon essential oil or lemon extract?](https://support.annmariegianni.com/en-US/do-your-products-contain-lemon-essential-oil-or-lemon-extract-560849.md): Yes, we do use lemon essential oil or lemon extract in some of our products. These ingredients can offer a refreshing scent and additional benefits for skin and hair. Which products contain lemon essential oil or lemon extract?. You can find lemon es - [Is the Palo Santo essential oil used in your products sustainably sourced?](https://support.annmariegianni.com/en-US/is-the-palo-santo-essential-oil-used-in-your-products-sustainably-sourced-560850.md): Absolutely! We take great care in sourcing our Palo Santo essential oil. We prioritize sustainability and ethical practices in sourcing our Palo Santo (Bursera Graveolens). It's wildcrafted and sustainably harvested by a family that has replanted ove - [Is your pearl powder tested for mercury?](https://support.annmariegianni.com/en-US/is-your-pearl-powder-tested-for-mercury-560855.md): Absolutely! We understand the importance of safety and purity in our products, especially when it comes to ingredients like pearl powder. Our pearl powder undergoes rigorous testing to ensure it meets stringent safety standards. What are the testing - [Is your Shea Butter sustainably sourced?](https://support.annmariegianni.com/en-US/is-your-shea-butter-sustainably-sourced-560856.md): Absolutely! We understand the importance of sustainability and ethical sourcing when it comes to ingredients like Shea Butter. Here's how we ensure our Shea Butter meets the highest standards:. How does Annmarie Gianni Skin Care source its Shea Butte - [What is Sodium Lauryl Glucose Carboxylate, and why is it used?](https://support.annmariegianni.com/en-US/what-is-sodium-lauryl-glucose-carboxylate-and-why-is-it-used-560857.md): Is Sodium Lauryl Glucose Carboxylate safe in Annmarie Gianni Skin Care products?. Absolutely! We understand your concerns, and we're here to provide clarity about Sodium Lauryl Glucose Carboxylate in our products:. What is Sodium Lauryl Glucose Carbo - [Do you use sunflower oil in any of your products?](https://support.annmariegianni.com/en-US/do-you-use-sunflower-oil-in-any-of-your-products-560858.md): Yes, sunflower is featured in several of our skincare products. Here's where you can find it:. Sunflower Oil: Used in Herbal Facial Oil for Normal/Combination Skin, Coconut Body Oil, Radiant Skin Body Lotion, Anti-Aging Facial Oil, Sun Love, and our - [Are all ingredients in your products organic or wild-crafted?](https://support.annmariegianni.com/en-US/are-all-ingredients-in-your-products-organic-or-wild-crafted-560859.md): While the majority of our ingredients are organic or wild-crafted, there are a few exceptions. These select ingredients are sourced from companies with stringent practices, ensuring they are pesticide-free, additive-free, fragrance-free, and free fro - [Which of your products contain Glycerin?](https://support.annmariegianni.com/en-US/which-of-your-products-contain-glycerin-560906.md): Glycerin is included in several of our products to help hydrate and moisturize the skin. Here is a list of products where you can find Glycerin:. If you have specific questions about how Glycerin is used in any of these products or its benefits for y - [Why does my skin feel tight after using a toning mist?](https://support.annmariegianni.com/en-US/why-does-my-skin-feel-tight-after-using-a-toning-mist-561208.md): Aloe Vera is deeply hydrating and nourishing for the skin due to its rich content of vitamins, minerals, and antioxidants. However, it primarily hydrates the skin without providing a moisturizing effect. To complete your skincare routine effectively, - [Activated Hemp Serum | Hemp Oil Ingredient Information](https://support.annmariegianni.com/en-US/activated-hemp-serum-%7C-hemp-oil-ingredient-information-1101936.md): Our Activated Hemp Serum is infused with a whole-flower hemp oil rich in CBG (cannabigerol)—a rare, skin-restoring cannabinoid. Unlike conventional CBD oils, this nutrient-dense infusion preserves terpenes, antioxidants, chlorophyll, and essential fa - [Activated Hemp Serum | CBD Oil vs. Activated Hemp Serum: What’s the Difference?](https://support.annmariegianni.com/en-US/activated-hemp-serum-%7C-cbd-oil-vs-activated-hemp-serum-what%E2%80%99s-the-difference-1101948.md): While both come from the hemp plant, Activated Hemp Serum is infused with a whole-flower hemp infusion that goes beyond conventional CBD oil. Unlike CBD isolates or full-spectrum extracts, this serum preserves the entire nutrient profile of the plant - [Shipping Charge for Gift Certificates and Promotional Items at Checkout](https://support.annmariegianni.com/en-US/shipping-charge-for-gift-certificates-and-promotional-items-at-checkout-1075746.md): Shipping Charge for Gift Certificates and Promotional Items at Checkout. Q: Why is there a shipping charge added when I’m purchasing a gift certificate?A: If a promotional item is added to your cart alongside the gift certificate, an automatic shippi - [I am having issues receiving my gift card](https://support.annmariegianni.com/en-US/i-am-having-issues-receiving-my-gift-card-98343.md): Oh dear! We are so sorry that you are having an issue with receiving your gift card!! Once the order has processed, our system automatically emails it to you. Let us know if this did not come to you by emailing us at ask@annmariegianni.com If it - [I believe someone stole my package](https://support.annmariegianni.com/en-US/i-believe-someone-stole-my-package-98373.md): We are so sorry to hear that your package may have been stolen. We can only imagine the disappointment after your excitement around receiving your goodies. Please contact us directly to discuss: ask@annmariegianni.com - [Why Am I Charged Taxes? Is this correct?](https://support.annmariegianni.com/en-US/why-am-i-charged-taxes-is-this-correct-98374.md): We have double checked our system and have been assured that all of the taxes calculated are based off of the parameters each city, state, and county have provided us. Please note that these taxes are based off of your billing address. Most systems l - [I Accidentally Ordered the Wrong Products, What Should I Do?](https://support.annmariegianni.com/en-US/i-accidentally-ordered-the-wrong-products-what-should-i-do-98410.md): We totally understand if you ordered the wrong products! If your order consists of one item and that one item was not what you meant to order, you can either refuse that package when it arrives to you or write on the unopened box "return to sender" a - [Can I Cancel My Order?](https://support.annmariegianni.com/en-US/can-i-cancel-my-order-98425.md): Once an order is submitted, our system automatically starts processing it and we’re not able to make any changes, which includes canceling orders. We apologize for any inconveniences! What you may do, however, is refuse the package once it's delivere - [I Haven't Received My Order Yet.](https://support.annmariegianni.com/en-US/i-havent-received-my-order-yet-98432.md): *COVID-19 Update: Arrival time may vary due to an influx of shipping while we "shelter in place". We can not guarantee the delivery timing, as the couriers are experiencing a greater amount of shipments during these times. We're sorry to hear that - [I Received the Wrong Product or Wrong Order. How Do I Fix This?](https://support.annmariegianni.com/en-US/i-received-the-wrong-product-or-wrong-order-how-do-i-fix-this-98435.md): First off, we want to apologize that this happened! :( Let our Customer Care Team know at ask@annmariegianni.com. We ask that you include the order number, what you had ordered, and a photo of what you actually received. Our Customer Care Team are - [Does Purchasing a Trial Kit Sign Me Up For a Subscription?](https://support.annmariegianni.com/en-US/does-purchasing-a-trial-kit-sign-me-up-for-a-subscription-98440.md): Don't worry, we never enroll anyone in any sort of recurring payments or deliveries :) The Sample Kits are just a one time purchase to give you a chance to try the products before purchasing full-size bottles. When the time comes to purchase full siz - [My Order Has Not Arrived, But the Tracking Number Shows That It Was Delivered](https://support.annmariegianni.com/en-US/my-order-has-not-arrived-but-the-tracking-number-shows-that-it-was-delivered-98448.md): If you’ve checked your tracking info and it says that your order was delivered, but you don't have it in hand, there are a few places where it might be hiding: Check with anyone who may have been home at the time the order should have been delivered - [The Company Name I Entered Is Not Showing Up On My Order Confirmation.](https://support.annmariegianni.com/en-US/the-company-name-i-entered-is-not-showing-up-on-my-order-confirmation-98451.md): Don't worry if you do not see the company name (or any information you placed in the "company name" field) on your order confirmation. It still registered with our warehouse and will be put on your shipping label :) - [Why Aren't Your Trial Kits Larger?](https://support.annmariegianni.com/en-US/why-arent-your-trial-kits-larger-98454.md): Our sample and trial sizes are small in size but big on results. Please know that because we use such high-quality, organic, and fresh ingredients, the price of those ingredients are more costly. We assure you that the size of our samples reflects ou - [Products In My Order Arrived Leaking and/or Broken.](https://support.annmariegianni.com/en-US/products-in-my-order-arrived-leaking-and-or-broken-98457.md): We're so sorry if a product in your order may have leaked or broken in transit! Please email our Customer Care Specialists at ask@annmariegianni.com and we'll be happy to assist! Please include photos of damaged packaging, items, or boxes for our q - [How Do I Check My Order Status?](https://support.annmariegianni.com/en-US/how-do-i-check-my-order-status-98460.md): Thank you for your order! Here are the two ways to check on your order status. If you have a Customer Account: Here is a link to our "My Account" page, where you can sign in and view all your order information: https://shop.annmariegianni.com/account - [Why Is My International USPS Tracking Number Not Showing Tracking Information?](https://support.annmariegianni.com/en-US/why-is-my-international-usps-tracking-number-not-showing-tracking-information-98465.md): USPS typically only tracks packages while they’re in the United States and stops tracking them once they leave. Sometimes they update the tracking when the package has arrived and sometimes they don't. We're just as confused about this process as you - [Why Was I Charged Customs Fees In Order to Receive My Order?](https://support.annmariegianni.com/en-US/why-was-i-charged-customs-fees-in-order-to-receive-my-order-98467.md): When shipping to certain countries, there is a charge or a brokerage fee to get through customs. Please know that when ordering in the future there will probably be a brokerage fee associated with picking up your order when you order through our onli - [I Just Received a Shipping Confirmation and My Tracking Number Says, “Error”.](https://support.annmariegianni.com/en-US/i-just-received-a-shipping-confirmation-and-my-tracking-number-says-error-98470.md): It typically takes 1-2 business days for all carriers to update their tracking information.Due to this delay, please check your tracking number again in a couple of days and your tracking info should populate.If you still don’t see anything, please e - [Can I Make Changes to My Order After Placing It?](https://support.annmariegianni.com/en-US/can-i-make-changes-to-my-order-after-placing-it-98472.md): Thank you so much for ordering with us! At this time, we are not able to make any changes to orders once they are placed. This includes removing an item, adding an item, combining multiple orders into one, delaying shipment, upgrading shipping method - [I’ve Had a Reaction to Your Products.](https://support.annmariegianni.com/en-US/i%E2%80%99ve-had-a-reaction-to-your-products-98474.md): We’re sorry to hear you’ve had a reaction to our products! Please email us at ask@annmariegianni.com with your order number and which product(s) you had a reaction to. We want to make sure you’re fully satisfied! Once we receive that email, we can di - [My Order Arrived With a Broken Bottle or Broken Pump.](https://support.annmariegianni.com/en-US/my-order-arrived-with-a-broken-bottle-or-broken-pump-98476.md): One of the challenges with shipping glass bottles is that sometimes they break! The pumps, unfortunately, can break in transit as well. Please email us at ask@annmariegianni.com with your order number and let us know which items and/or pumps broke an - [There's Something Missing From My Order.](https://support.annmariegianni.com/en-US/there-s-something-missing-from-my-order-98478.md): Our shipping team strives to make sure that everything you ordered is included in your shipment. We're so sorry that something was missing & appreciate your understanding in this matter. Please email our Customer Care Specialists at ask@annmariegian - [Why Was My Order Split Into Two Separate Orders?](https://support.annmariegianni.com/en-US/why-was-my-order-split-into-two-separate-orders-552962.md): Why was my order split into two separate orders?. Your latest order has been split into two separate orders because one of the items is temporarily out of stock. What happens to the available items in my order?. The available items in your original o - [How do I use my Annmarie Skin Care sample kit?](https://support.annmariegianni.com/en-US/how-do-i-use-my-annmarie-skin-care-sample-kit-561164.md): We’d love to share with you how to use your sample kit! Follow these simple steps to get the most out of your products:. We can’t wait to hear about your thoughts and experience with our products! :) If you have any questions or need further assistan - [I placed my order via Amazon. How do I handle returns or shipping issues?](https://support.annmariegianni.com/en-US/i-placed-my-order-via-amazon-how-do-i-handle-returns-or-shipping-issues-561176.md): If you've placed an order through Amazon and need assistance with returns, shipping, or any transaction-related issues, please contact Amazon's customer service directly. They'll be able to assist you promptly. For any questions about our products, u - [Why are there significant discounts on the "We Made Too Much" Collection?](https://support.annmariegianni.com/en-US/why-are-there-significant-discounts-on-the-%22we-made-too-much%22-collection-561179.md): The reason behind the substantial discounts on our "We Made Too Much" Collection is quite simple – we've produced an excess of these items! These generous savings stem from our proactive approach to managing products nearing their three-month expirat - [I want to add a gift note](https://support.annmariegianni.com/en-US/i-want-to-add-a-gift-note-98342.md): We are so thrilled to be able to offer you a new feature on our website! Gift Notes!We understand that in the digital age people like to send presents straight from the web. What better way to let someone know you are thinking of them with a personal - [Are Sample Kit Offers Free to Ship Internationally?](https://support.annmariegianni.com/en-US/are-sample-kit-offers-free-to-ship-internationally-98376.md): Our Sample Kits are only able to ship free within the US and Canada only. We are so sorry for any inconvenience with this! We do offer a 100% satisfaction on our products. So feel free to purchase a full size item or two that you are interested in tr - [Do You Offer Free Shipping After a Certain Dollar Amount?](https://support.annmariegianni.com/en-US/do-you-offer-free-shipping-after-a-certain-dollar-amount-98424.md): As much as we wish we could, we do not offer automatic free shipping after a certain dollar amount at this time, ie. "free shipping over $100". We understand that shipping charges are a large factor of shopping online and this is something that we'r - [Do You Deliver to PO Boxes?](https://support.annmariegianni.com/en-US/do-you-deliver-to-po-boxes-98431.md): We sure do! :) Just make sure that you do not select a UPS shipping option during check out, we have various USPS options available. - [Can I Combine My Free Shipping Coupon with Another Coupon?](https://support.annmariegianni.com/en-US/can-i-combine-my-free-shipping-coupon-with-another-coupon-98436.md): We cannot combine coupons, unfortunately. Our system will only allow the use of one coupon per order, our free shipping coupons are no exception. We apologize for the inconvenience! - [Our Terms and Conditions For Online Orders](https://support.annmariegianni.com/en-US/our-terms-and-conditions-for-online-orders-98441.md): PLEASE NOTE: Once your order is submitted, it immediately begins processing, therefore we are not able to make any changes. This includes product changes, new address information, or cancellations. Please make sure all of your order information is co - [I'm Having Trouble Logging Into My Account](https://support.annmariegianni.com/en-US/i-m-having-trouble-logging-into-my-account-98446.md): We're so sorry that you are having difficulties logging into your account! Below are some possible solutions to explore: 1) You may have ordered on our site previously as a guest & not actually created a password associated with your email address. - [How Do I Edit Or Remove Items From My Cart?](https://support.annmariegianni.com/en-US/how-do-i-edit-or-remove-items-from-my-cart-98452.md): To edit or remove unwanted products from your cart, click on "Cart" in the right-hand corner of your page. Next to each product in your cart, you'll see "Price" and "QTY"(quantity). To edit the quantity, type the desired quantity in the QTY field. Th - [My Credit Card Was Declined, But I Have Funds In My Account.](https://support.annmariegianni.com/en-US/my-credit-card-was-declined-but-i-have-funds-in-my-account-98455.md): This can happen for a few reasons, but the most common would be an "AVS Mismatch". This means that the billing address entered, does not match what your bank has on file for you. If you check to make sure the billing information entered at checkout m - [Can I Pay Using PayPal?](https://support.annmariegianni.com/en-US/can-i-pay-using-paypal-98461.md): Yes! Please apply any coupon codes you'd like to use at the beginning of the checkout process, there will not be an opportunity to apply coupon codes after completing your payment through PayPal. Our coupon code policy is one coupon code per order. A - [How Do I Buy Annmarie Skin Care?](https://support.annmariegianni.com/en-US/how-do-i-buy-annmarie-skin-care-98464.md): Yeah! We are excited you're interested in our products. :) We sell our products on our online shop here. We also have retailers that carry our products throughout the U.S. and in some international distributor locations. Those listings can be foun - [Why Are Your International Shipping Costs So High?](https://support.annmariegianni.com/en-US/why-are-your-international-shipping-costs-so-high-98468.md): We understand that shipping internationally can be expensive. We're doing our best to work with international shipping costs! Please know that the shipping choices that are shown on the website are the real cost of getting your order to you—including - [How Much Would Your Products Cost to Ship to Me?](https://support.annmariegianni.com/en-US/how-much-would-your-products-cost-to-ship-to-me-98469.md): The best way to calculate shipping is to add the item(s) you would like to the cart and click on "Checkout." After entering your shipping address you’ll be able to choose a shipping method to find out how much it will cost. Please note that there is - [I am having order issues, can you send me an invoice?](https://support.annmariegianni.com/en-US/i-am-having-order-issues-can-you-send-me-an-invoice-439753.md): Yes! Please write to ask@annmariegianni.com and list out which items you would like to purchase, and any discount code names, if you might have one you would like to use. We will promptly send you an invoice with the discount which will make checking - [Where can I buy Annmarie Skin Care products in Canada?](https://support.annmariegianni.com/en-US/where-can-i-buy-annmarie-skin-care-products-in-canada-561142.md): We're happy to share that we have a distributor in Canada, Inspire Beauty. You can explore their selection of our products at Inspire Beauty. We also service Amazon in Canada, which can be a convenient source for you to purchase our products. - [What should I do if PayPal isn't working for me?](https://support.annmariegianni.com/en-US/what-should-i-do-if-paypal-isnt-working-for-me-561144.md): Thank you for reaching out, and I’m so sorry to hear that PayPal is not working for you right now! We are aware that there are occasionally issues with this part of the site. Here are a few steps you can try:. If you’ve tried these steps and are stil - [I'm having trouble logging into my account. What should I do?](https://support.annmariegianni.com/en-US/im-having-trouble-logging-into-my-account-what-should-i-do-561146.md): Thank you so much for your patience!. If you’re experiencing issues logging in, you can resolve this by creating a new account with us. Just be sure to use the same email address as your previous orders if you’d like to see your order history. To cre - [Your products are too expensive. Do you have any special offers or promotions?](https://support.annmariegianni.com/en-US/your-products-are-too-expensive-do-you-have-any-special-offers-or-promotions-561162.md): Why are Annmarie Skin Care products priced as they are?. Our pricing reflects our commitment to using the highest quality organic and wild-crafted ingredients, our meticulous sourcing practices, and the use of premium packaging like Miron glass to pr - [Do you auto-enroll customers in recurring payments or deliveries when purchasing Sample Kits or other products?](https://support.annmariegianni.com/en-US/do-you-auto-enroll-customers-in-recurring-payments-or-deliveries-when-purchasing-sample-kits-or-other-products-561166.md): Thank you for your interest in our products! We want to assure you that we never auto-enroll anyone in any sort of recurring payments or deliveries, especially with our Sample Kits. These kits are designed as a one-time purchase to allow you the oppo - [What are the payment installment options available for orders?](https://support.annmariegianni.com/en-US/what-are-the-payment-installment-options-available-for-orders-561168.md): We offer two convenient options for payment installments on our orders:. Shop Pay Installments: When you select Shop Pay at checkout, you'll have the option to pay in installments. Simply look for the pop-up offering installment payments during check - [How can I purchase Annmarie Skin Care products?](https://support.annmariegianni.com/en-US/how-can-i-purchase-annmarie-skin-care-products-561173.md): What are the options for purchasing Annmarie Skin Care products?. There are several convenient ways to purchase our products:. Online: You can purchase directly from us online at shop.annmariegianni.com. In Stores: Our products are available at vario - [How do I purchase an Annmarie Skin Care gift card or certificate?](https://support.annmariegianni.com/en-US/how-do-i-purchase-an-annmarie-skin-care-gift-card-or-certificate-561183.md): To purchase a gift certificate, simply follow these steps:. Click here to visit our gift certificate page. Select your desired amount from the drop-down menu. Choose how many gift certificates you'd like to send. A pop-up will open where you will fil - [How can I remove items from my cart on your website?](https://support.annmariegianni.com/en-US/how-can-i-remove-items-from-my-cart-on-your-website-561185.md): We understand that sometimes things can get busy, and you might want to adjust your cart contents. Here's how you can easily remove items from your cart:. Log in to Your Account: Visit our website and log in to your account. Access Your Cart: Navigat - [Do you have a physical store I can visit?](https://support.annmariegianni.com/en-US/do-you-have-a-physical-store-i-can-visit-561206.md): We regret to inform you that we have closed our office, which also served as our store, during the pandemic. Currently, we operate entirely remotely and do not maintain a physical retail location. However, you can find our products available for purc - [Why can't I use a discount code on products from the Favorites Brand Collection?](https://support.annmariegianni.com/en-US/why-cant-i-use-a-discount-code-on-products-from-the-favorites-brand-collection-561336.md): Our Favorites Brand Collection features a curated selection of products from various brands that we wholesale. These products are not eligible for discounts like our own Annmarie Skin Care products. We aim to support smaller businesses and offer dive - [Why can't I use a discount code on products from the Essentials Collection?](https://support.annmariegianni.com/en-US/why-cant-i-use-a-discount-code-on-products-from-the-essentials-collection-561337.md): Our Essentials Collection is priced affordably year-round to ensure accessibility for everyone seeking clean skincare products. Because these items are already offered at a lower price point, they are excluded from our discount code promotions. Can I - [Trouble Applying Coupon to Subscription Items](https://support.annmariegianni.com/en-US/trouble-applying-coupon-to-subscription-items-561339.md): We're sorry to hear about the trouble you're having applying your coupon!. Why can't I apply my coupon to my order?. Coupons cannot be applied to items that are set up as subscriptions. Our coupon exclusions also include sample kits, select trial siz - [Shop Pay Account Change: How do I change my Shop Pay Phone Number?](https://support.annmariegianni.com/en-US/shop-pay-account-change-how-do-i-change-my-shop-pay-phone-number-439758.md): We're happy to assist you with your Shop Pay account! - [Shop Pay Account Change: How do I change my Shop Pay Address?](https://support.annmariegianni.com/en-US/shop-pay-account-change-how-do-i-change-my-shop-pay-address-439762.md): Why did my order ship to my old address?. It is possible that if you used Shop Pay to check out, it may be that your old address is stored in your Shop Pay account, causing the shipment to go to the wrong location. Shop Pay is an e-commerce payment p - [Shop Pay Account Change: How do I cancel my Shop Pay account?](https://support.annmariegianni.com/en-US/shop-pay-account-change-how-do-i-cancel-my-shop-pay-account-439763.md): Shop Pay Account Change: How do I cancel my Shop Pay account? To opt out of Shop Pay, enter your mobile number in the opt-out form, and then click Submit request. If you're paying for an order using Shop Pay installments, then you can opt-out once yo - [Shop Pay Payment Plan](https://support.annmariegianni.com/en-US/shop-pay-payment-plan-569614.md): How do I process a payment plan with Shop Pay?. To use a payment plan with Shop Pay, you need to select it during checkout. Here’s how:. Select Shop Pay: Choose Shop Pay as your payment option at checkout. Sign In: Log into your Shop Pay account. Ins - [Managing Your Shop Pay Account](https://support.annmariegianni.com/en-US/managing-your-shop-pay-account-602709.md): Shop Pay is an e-commerce payment platform used on various e-commerce sites, including ours. It is a payment method set up by the customer at checkout and can be used across multiple e-commerce websites. Unfortunately, we are unable to make adjustmen - [Product Subscription Policies—How to start, cancel, and edit](https://support.annmariegianni.com/en-US/product-subscription-policies%E2%80%94how-to-start-cancel-and-edit-98416.md): In August of 2015, we began a product subscription service that automatically delivers to the customer every 30, 45, 60, or 90 days. This feature is entirely optional and is available for most of our individual full-size products, as well as our Favo - [How to add a new item to your subscription](https://support.annmariegianni.com/en-US/how-to-add-a-new-item-to-your-subscription-98403.md): Insiders are able to add new items to their subscription without placing new orders through the website. You can simply add a new item to your upcoming subscription! This will ensure that your items will ship together, saving on shipping costs! Log - [How to Swap out a Subscription Item](https://support.annmariegianni.com/en-US/how-to-swap-out-a-subscription-item-98334.md): Insiders are able to swap items on their subscription without having to cancel or recreate a subscription. You can simply swap for a new item onto your upcoming subscription! PLEASE NOTE: The subscription discount is applied per product; it is not a - [How to get in touch regarding your subscription account](https://support.annmariegianni.com/en-US/how-to-get-in-touch-regarding-your-subscription-account-98378.md): We are so grateful to our Insiders and want to give you prioritized access to our Insider Concierge Team. You can call us Monday - Friday, 8 am - 4 pm PST @ 510-250-2514 or email us at insiders@annmarieskincare.com for an expedited reply. You ca - [Gift card usage on subscription orders](https://support.annmariegianni.com/en-US/gift-card-usage-on-subscription-orders-98379.md): Currently, our system is unable to take a gift card as the method of payment for a subscription order. We are so sorry for this inconvenience. We are more than happy to refund your most recent subscription order for the value of your gift card. Plea - [How to add a coupon code](https://support.annmariegianni.com/en-US/how-to-add-a-coupon-code-98401.md): Insiders have the ability to add a coupon to their upcoming subscription on their own! Log in to your account here From the Account page, go to "SUBSCRIPTION" at the top left In a list view, you will see your current active subscriptions Select " - [How to choose your frequency](https://support.annmariegianni.com/en-US/how-to-choose-your-frequency-98399.md): Suggested Renewal Frequency To set you up for success with your subscription, we'd like to share with you the suggested subscription frequencies for each type of Annmarie Skin Care product. This was gathered based on daily usage morning and night. Pl - [Confirming changes on your account](https://support.annmariegianni.com/en-US/confirming-changes-on-your-account-98400.md): When making any changes or updates to your subscription, please refresh the page to ensure the update has been made. When it refreshes, you will then be able to confirm your change has gone through if it is listed as you would like on the main page. - [How to add a one-time purchase item to your upcoming subscription order](https://support.annmariegianni.com/en-US/how-to-add-a-one-time-purchase-item-to-your-upcoming-subscription-order-98402.md): Insiders have the ability to add a an item to their upcoming subscription order without needing to subscribe to it. This will save on shipping costs as both your subscription and one-time purchase items will now ship together! Log in to your accoun - [How to Update the Credit Card on a Subscription Account](https://support.annmariegianni.com/en-US/how-to-update-the-credit-card-on-a-subscription-account-98404.md): Updating Billing Information Start by logging into your account, select SUBSCRIPTIONS on the top right. In the PAYMENT METHODS section on the far right of the top menu bar, you'll find the current method of payment along with the current physical bi - [How does the 25% Off for Life Sale work?](https://support.annmariegianni.com/en-US/how-does-the-25%25-off-for-life-sale-work-574689.md): How does the 25% Off for Life Sale work?. The 25% Off for Life Sale you participated in applies only to the products added to your cart during the active sale period. This discount does not apply to your customer account as a whole. Here are the key - [How to Cancel or Edit Your Collective Insiders Program Subscription](https://support.annmariegianni.com/en-US/how-to-cancel-or-edit-your-collective-insiders-program-subscription-574692.md): How can I cancel my Collective Insiders Program subscription?. A: One of the great benefits of our Collective Insiders Program is the flexibility to cancel at any time. We're happy to assist you with this request. Here's how you can manage your subsc - [Free Gift-with-Purchase Promotion and Subscription Orders](https://support.annmariegianni.com/en-US/free-gift-with-purchase-promotion-and-subscription-orders-574698.md): Q: Do I receive a free gift-with-purchase on my subscription renewal orders?. A: Thank you for being an Insider. We truly appreciate having you as part of the Annmarie Skincare Insider's Collective!. Our free gift-with-purchase promotion is exclusive - [25% Off For Life Promotion](https://support.annmariegianni.com/en-US/25%25-off-for-life-promotion-574700.md): Q: How does the 25% Off For Life promotion work?. A: The 25% Off For Life promotion is valid only during specific sale periods throughout the year. It is an opportunity to lock in 25% off pricing with your ongoing subscription to whichever items are - [Email Notification for Subscription Orders](https://support.annmariegianni.com/en-US/email-notification-for-subscription-orders-574701.md): Q: I didn't receive the email notification about my most recent subscription order. What should I do?. A: We apologize for any inconvenience. We strive to ensure that you are notified about your upcoming order by sending an email notification 7 days - [Applying Coupon Codes to Subscription Orders](https://support.annmariegianni.com/en-US/applying-coupon-codes-to-subscription-orders-574702.md): Q: Can I apply coupon codes to my subscription orders?. A: Yes, we are always happy to apply coupon codes to subscription orders as long as they are eligible!. Q: What if my subscription charge date does not fall on the exact date of your sale?. A: E - [Wild & Beautiful Collective Insiders Membership](https://support.annmariegianni.com/en-US/wild-and-beautiful-collective-insiders-membership-574707.md): What is the Wild & Beautiful Collective Insiders membership?. A: The Wild & Beautiful Collective Insiders is a top-tier membership service that begins when you subscribe to a product of your choice. Members receive auto-shipped products on their sche - [Video How-to on Managing Your Subscription Account](https://support.annmariegianni.com/en-US/video-how-to-on-managing-your-subscription-account-574539.md) - [Items with the Same Date of Renewal to Ship Together](https://support.annmariegianni.com/en-US/items-with-the-same-date-of-renewal-to-ship-together-614565.md): Our new system automatically processes items with the same shipping address that are scheduled to ship within 7 days of each other together in one package. This change helps save on shipping fees and packaging materials. For items to be shipped toget - [Video How to Update Your Payment Method](https://support.annmariegianni.com/en-US/video-how-to-update-your-payment-method-949354.md): We’re here to help! Follow these steps or watch our helpful video on updating your payment method. Watch our how-to video for detailed guidance on updating your payment method. Step 1: Access Your Account. Step 2: Navigate to Payment Methods. Step 3: - [Updating Your Sweet Sunrise Shampoo Subscription](https://support.annmariegianni.com/en-US/updating-your-sweet-sunrise-shampoo-subscription-1204785.md): There are three sections to this article:. To Change the Next Order Date for your Sweet Sunrise Shampoo Subscription. To be used if you have the Sweet Sunrise Shampoo in its own sectioon. To Split it Away From Other Items and Change the Next Order Da - [Contacting the Insiders Concierge Team](https://support.annmariegianni.com/en-US/contacting-the-insiders-concierge-team-4648119.md): To contact the Insiders Concierge team, please email us directly at Insiders@annmariegianni.com or call us on the Insiders line at 510-900-5559. You can also reach us directly via chat. We are regularly available M-F at 8 am-4 pm PST. *Please conside - [Subscription & Shop Pay Credit Card Storage](https://support.annmariegianni.com/en-US/subscription-and-shop-pay-credit-card-storage-5326540.md): I removed my card from Shop Pay—why is my subscription still active?Removing a card from Shop Pay no longer cancels active subscriptions. If you previously set up a subscription using that card, it may still be used for upcoming subscription orders u - [Introducing our Natural Home Collection](https://support.annmariegianni.com/en-US/introducing-our-natural-home-collection-921470.md): What is The Natural Home Collection? The Natural Home Collection is a thoughtfully curated selection of sustainable, handcrafted décor and home objects. Each piece is created by skilled artisans from around the world, celebrating a commitment to craf - [How Do I Become A Wholesaler? (Domestic & International)](https://support.annmariegianni.com/en-US/how-do-i-become-a-wholesaler-domestic-international-98418.md): Thank you so much for your interest in partnering with us! Please click here to view our Domestic & International wholesale applications. - [How Do I Become An Influencer?](https://support.annmariegianni.com/en-US/how-do-i-become-an-influencer-98422.md): We would love to have you as an influencer! Please click here to sign up. Once you do, we’ll review your account and send you a confirmation email once it has been approved. This typically takes 24-48 business hours. - [I Want Annmarie Skin Care to Be Involved With Our Event, Charity, Promotion, Etc.](https://support.annmariegianni.com/en-US/i-want-annmarie-skin-care-to-be-involved-with-our-event-charity-promotion-etc-98420.md): We would love to be able to​ help you out at your upcoming event! We actually have an online form you can fill out so we can fully assess how to assist you. Click here to give us​ more information about the event and ​how we can support you :) Once w - [I’m a Blogger and Would Love to Review Your Products.](https://support.annmariegianni.com/en-US/im-a-blogger-and-would-love-to-review-your-products-98421.md): Awesome! Thank you for your interest in our products :) Please visit this page and fill out the form so that we can learn more about you: www.annmariegianni.com/influencer.html - [I'm interested in a social media collaboration with Annmarie Skin Care](https://support.annmariegianni.com/en-US/im-interested-in-a-social-media-collaboration-with-annmarie-skin-care-561210.md): We're thrilled that you're interested in collaborating with us! Please visit our Influencer Collaboration Page and fill out the form. This will provide us with more information about you and your interests. We look forward to learning more about how - [I'm interested in a guest blog post collaboration with Annmarie Skin Care](https://support.annmariegianni.com/en-US/im-interested-in-a-guest-blog-post-collaboration-with-annmarie-skin-care-561212.md): Thank you for your interest in collaborating with us!. At this time, we are not accepting guest posts or guest blogs. We appreciate your interest and wish you the best of luck in finding suitable opportunities for your contributions. We hope you are - [Are you accepting user-generated content for collaborations?](https://support.annmariegianni.com/en-US/are-you-accepting-user-generated-content-for-collaborations-561340.md): We appreciate your interest in collaborating with us!. Currently, we are not outsourcing or accepting user-generated content for collaborations. We appreciate your understanding and interest in our brand. If you have any other questions or inquiries, - [How to Join as a Brand Ambassador](https://support.annmariegianni.com/en-US/how-to-join-as-a-brand-ambassador-2528788.md): Q: Who can join the program?A: Anyone who loves Annmarie Skin Care and wants to share their favorite products with friends, family, or their community, while earning commissions along the way!. Q: What’s the signup link?A: Use this link to get starte - [Who should join the Brand Ambassador Program—and why?](https://support.annmariegianni.com/en-US/who-should-join-the-brand-ambassador-program%E2%80%94and-why-2536391.md): Our Brand Ambassador Program is open to anyone who loves Annmarie Skin Care and wants to share it with others. You don’t need a large following or professional influencer status—just genuine passion for clean beauty and a desire to connect. You’re al - [What’s the difference between the Refer a Friend program and the Brand Ambassador Program?](https://support.annmariegianni.com/en-US/what%E2%80%99s-the-difference-between-the-refer-a-friend-program-and-the-brand-ambassador-program-2536367.md): We offer two ways to share the love and be rewarded for spreading the word about Annmarie Skin Care. Share your referral link with a friend. Your friend gets a discount on their first purchase. You earn a gift (think free products, deluxe samples, an - [Brand Ambassador Toolkit](https://support.annmariegianni.com/en-US/brand-ambassador-toolkit-2528943.md): Welcome to your Annmarie Skin Care Ambassador Toolkit! Below you’ll find answers to the most common questions, plus ready-to-use tips for sharing your love of clean, conscious beauty. Keep it simple, real, and personal. Share why you love a product a - [How to Share Your Commission Link](https://support.annmariegianni.com/en-US/how-to-share-your-commission-link-2528738.md): How do I get my referral link?Log in to your ambassador dashboard and copy your unique referral link. How do I share my link?Paste it into a text, DM, or email to friends and family. You can also add it to your Instagram bio, stories, or posts. What’ - [How do I link my PayPal account to GoAffPro as a Brand Ambassador?](https://support.annmariegianni.com/en-US/how-do-i-link-my-paypal-account-to-goaffpro-as-a-brand-ambassador-2536333.md): To receive your commission payouts, you’ll need to connect your PayPal account directly inside your GoAffPro Ambassador Portal. Here’s how:. Go to your Ambassador Portal here: https://brandrep-annmarieskincare.goaffpro.com/. Log in with the email and - [Can I receive my ambassador earnings as store credit instead of PayPal?](https://support.annmariegianni.com/en-US/can-i-receive-my-ambassador-earnings-as-store-credit-instead-of-paypal-2536386.md): Here’s a polished FAQ entry that makes the store credit + 10% bonus option sound enticing compared to a standard PayPal payout:. Yes! If you’d rather shop with your rewards, we’ve got a special option just for you. Instead of receiving your payout vi - [Brand Ambassador Commission Payout Details](https://support.annmariegianni.com/en-US/brand-ambassador-commission-payout-details-2528944.md): We're excited to reward you for sharing our brand! Here's everything you need to know about how and when you'll receive your commission payouts:. 🗓 Payout Schedule. Payouts are issued monthly, between the 1st and 5th of each month. Commissions earne - [Customer Care](https://support.annmariegianni.com/en-US/customer-care-141884.md): Customer Care - [What is salt+blue?](https://support.annmariegianni.com/en-US/what-is-salt+blue-4782635.md): salt+blue is a sister brand to Annmarie Skin Care — created with the same clean, thoughtful philosophy you trust, now focused on sun care. We launched salt+blue because we wanted sun protection that aligns with our values: reef-friendly, mineral-base - [The salt+blue Local Store Campaign](https://support.annmariegianni.com/en-US/the-salt+blue-local-store-campaign-4828031.md): The Local Store Campaign is a way for you — our community and fans of conscious sun care — to help bring salt+blue products into your favorite local shops, boutiques, apothecaries, wellness spaces, or larger retailers. It gives you a printable sheet