How to Use ASC's Return SystemUpdated 9 months ago

If you'd like to place a return with us, we have you covered! Here are the steps: 

1. Enter your order number
2. Enter your zip code
3. The next screen will show all items on your order; select the items to be returned
4. This screen will ask you questions: 
   1. Has the product been opened; Yes, No
   2. Why are you returning this item?
      1. Choose from the list of options
      2. It may ask you an additional follow up questions
5. Now, it will give you outcome options: 
   1. Replace this item
      1. This will send an exchange order of the same item
      2. If you selected this, the next screen will confirm that you want to “Exchange item”
         1. If you do not want the same item, you may click “Remove” on the top right
         2. This will bring you back to the product selection list to restart your return outcome.
   2. Return this item
      1. You will be given the option to “Get $” which does not include an exchange
         1. You will be given the option to choose the form of refund
            1. Store Credit (a gift card) 
               1. This does not include the return handling fee of 5.99
            2. Original Payment 
               1. This includes the return handling fee of 5.99
      2. You will be given the option to “Shop Now” and receive a $5 bonus credit to use your return value + bonus credit to place a new order. 
         1. This is considered an exchange. 
         2. This will bring you back to our store to make a purchase. 
         3. The credit will be taken off at check out.
   3. Once your return outcome is selected and carried out to completion, it will bring you to the final page. Here, it will provide you with any further steps and a prepaid shipping label to print out in order to return the product. 

Thank you for using our returns system! We appreciate you!