My Products Arrived Warm, Are They Still Okay?Updated 3 days ago

We completely understand your concern about your products being warm when you received them.

A little heat in transit is fine. Just bring them inside and store them in a cool, dry spot.

A few tips: if your Palo Santo Body Butter arrived warm, put it in the fridge to cool before you open it so it doesn't spill. For our creams and lotions (Restorative Facial & Neck Cream, Anti-Aging Eye Cream, Sun Love and Radiant Skin Silk), give them a shake and put them in the fridge to cool down.

Because our products are full of active plant ingredients, long exposure to high heat (above 90°F) may lower their quality.

As long as your products are looking normal in terms of color, consistency and smell, you're a-ok. 

If any of the products you received seem off, please let us know and we're happy to help you out. :)