Annmarie Skin Care Support

We are here to help!
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Reach us directly at <a href="mailto:ask@annmariegianni.com">ask@annmariegianni.com</a> and we can have a replacement pump sent out to you as soon as possible!
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We are here to help!
 
Reach us directly at ask@annmariegianni.com and we can have a replacement pump sent out to you as soon as possible!

My Pump Is Not Working

Skin and Product Questions

I have a product question...

How to Use ASC's Return System

How to swap out a subscription item

How to get in touch regarding your subscription account

Gift card usage on subscription orders

Will a coupon code work on a subscription order after it has expired?

How to add your birthday

How to choose your frequency

Confirming changes on your account

How to add a coupon code

How to add a one-time purchase item to your upcoming subscription order

How to add a new item to your subscription

How to update the credit card on a subscription account

Product Subscription Policies—How to start, cancel, and edit

Wild & Beautiful Collective Insiders

My Coupon Did Not Apply - What Should I Do?

I've already submitted my order, will you please honor the coupon code?

The item I want is out of stock, will you honor the coupon when it returns?

Where to put a coupon or gift certificate

I'm trying to use two coupons

Can I use a coupon on a sample set?

Will You Accept a Coupon After the Expiration Date

Coupon Code Usage

Coupon Codes

Exchanges Including Shipping Fees

Wild and Beautiful Promise

Refunds on the Same Product Twice

Return & Exchange Policy

Returns

Can I Change My Address on my Order?

Domestic Shipping Policy

UK Shipping Policy

Canada Shipping Policy

International Shipping Policy

Shipping

Policy Questions

How Do I Add My Birthday

Changing Email on Profile

How Do I Redeem My Rewards Points?

How Do I Refer a Friend?

How Do I Use My Rewards Points With Another Coupon Code?

Rewards Program Terms and Conditions

Wild & Beautiful Collective Rewards Program

Phone Outage

How to Stop Text Message Notifications

Opt-In For Special Announcements and Coupons Via Text

Text Questions to Our Customer Care Team

Text Message Notifications

How to Stop Facebook Ads

Can I Receive Fewer Emails?

I No Longer Want to Receive Physical Mailers

I’d Like to Unsubscribe From Your Emails.

Unsubscribing

General Questions

How Do I Become A Wholesaler? (Domestic & International)

How Do I Become An Influencer?

I want to sell your products...

Wholesale Information

I Want Annmarie Skin Care to Be Involved With Our Event, Charity, Promotion, Etc.

I am an event organizer...

I’m a Blogger and Would Love to Review Your Products.

I am a member of the media...

Media and Event Inquiries

Do you products contain coconut oil?

Our Jade Sourcing

Your Prices are Too High

What do I do if my Palo Santo Body Butter arrived melted?

Products that DO NOT have Lavender

How Long Do Your Products Last?

Why do you use Aluminum Bottles?

Why do you use carrageenan?

Are your palm oil and palm derivatives eco-consciously sourced?

Do you products have Sodium Benzoate?

Are your products on EWG?

Restorative Cleanser

What product do you suggest to remove eye makeup?

Do your products contain fragrance?

Do your products contain heavy metals?

Do you products contain Vitamin E?

Is your packaging sustainable?

Do you have a Vitamin C serum?

Product Price List

Do your products contain nuts?

Do you have any suggestions for redness?

Are You Minerals Mined?

How to Use the Gua Sha

How to Use the Jade Roller

Ingredient Spot Light: Lactic Acid

Intensive Hair Masque Information

Discontinued Items

Do you have samples available?

Are Your Products Certified USDA Organic?

Are Your Products Gluten-Free?

Do You Use Soy or Corn In Your Products?

Are Your Products GMO Free?

What Is the Difference Between Your Anti-Aging Serum and Anti-Aging Facial Oil?

My Product Looks, Smells, or Feels Different Than Last Time.

Can I Use Your Products Alongside Ones From Another Line?

What Order Should I Apply My Products In?

What Are Your Renamed, Reformulated, and/or Discontinued Products?

Did You Create New Sample Kits with Small Packets?

Is Your Herbal Facial Oil for Sensitive Skin Anti-Aging?

Do You Have Samples of Your Products?

My Products Arrived Warm, Are They Still Okay?

How Do I Use Sun Love?

Why Should I Use Oil to Moisturize If I Have Oily Skin?

Is It Safe to Use Your Products On a Teen Or Young Child?

Are Your Products Safe to Use During Pregnancy?

How Long Do Your Full Sized Products Last?

Why Do Your Products Come In Glass Bottles?

What Product Should I Use to Protect Me From the Sun?

Do Your Products Have Expiration Dates?

Is Your List Of Ingredients Complete?

My Coconut Body Oil Is Solid.  What Do I Do?

What Are the Differences Between Your Serums?

Are Your Products Vegan? Do You Test On Animals?

Do You Have Samples of Your Anti-Aging Eye Cream?

How Long Do Your Sample Kits Last?

How Do I Use My Sample Kit?

Enliven Body Oil—All About

What should I use for the skin on my neck?

What can I use for acne scarring?

What can I use for under eye puffiness?

Can you suggest anything for Karatosis Pilaris?

I have sun damage or hyperpigmentation, what should I use?

What Is the Difference Between Dry & Dehydrated Skin?

How Do I Figure Out My Skin Type?

I Have Normal/Combination Skin, Which Products Should I Use?

I Have Oily Skin and/or Acne, Which Products Should I Use?

I Have Dry/Mature Skin, Which Products Should I Use?

I Have Sensitive Skin, Which Products Should I Use?

Why Am I Breaking Out From Your Products?

Which Of Your Products Minimizes the Appearance Of Dark Spots?

How Long Before I See Results From Your Products?

What Is the Difference Between Oils and Serums?

Do you recommend Lotion as a Facial Moisturizer?

I have a skin question...

I am having issues receiving my gift card

I believe someone stole my package

Why Am I Charged Taxes?  Is this correct?

Where is my package during the COVID-19 Crisis?

I Accidentally Ordered the Wrong Products, What Should I Do?

Can I Cancel My Order?

I Haven't Received My Order Yet.

I Received the Wrong Product or Wrong Order. How Do I Fix This?

Does Purchasing a Sample Kit Sign Me Up For a Subscription?

My Order Has Not Arrived, But the Tracking Number Shows That It Was Delivered

The Company Name I Entered Is Not Showing Up On My Order Confirmation.

Why Aren't Your Samples Larger?

Products In My Order Arrived Leaking and/or Broken.

How Do I Check My Order Status?

Why Is My International USPS Tracking Number Not Showing Tracking Information?

Why Was I Charged Customs Fees In Order to Receive My Order?

I Just Received a Shipping Confirmation and My Tracking Number Says, “Error”.

Can I Make Changes to My Order After Placing It?

I’ve Had a Reaction to Your Products.

My Order Arrived With a Broken Bottle or Broken Pump.

There's Something Missing From My Order.

I've already placed an order...

I want to add a gift note

Do You Offer Free Shipping After a Certain Dollar Amount?

Do You Deliver to PO Boxes?

Can I Combine My Free Shipping Coupon with Another Coupon?

Our Terms and Conditions For Online Orders

I'm Having Trouble Logging Into My Account

How Do I Edit Or Remove Items From My Cart?

My Credit Card Was Declined, But I Have Funds In My Account.

Can I Pay Using PayPal?

How Do I Buy Annmarie Skin Care?

Why Are Your International Shipping Costs So High?

How Much Would Your Products Cost to Ship to Me?

I want to place an order...

Order Questions

How to Place an Order

CBD is Not Eligible for Subscription

Free Shipping on All Orders

Shipping Information

Return Information

Ordering Details

Store Information

Must be 21+ to Purchase

Account Information

General Information on our CBD Store

Product Information

Can the Activated CBD Serum get you high?

Who is Ojai Energetics and why did you choose to work with them?

CBD Product Information

Annmarie’s Wild Alchemy CBD Boutique