Shipping Charge for Gift Certificates and Promotional Items at CheckoutUpdated 4 months ago

Shipping Charge for Gift Certificates and Promotional Items at Checkout

Q: Why is there a shipping charge added when I’m purchasing a gift certificate?
A: If a promotional item is added to your cart alongside the gift certificate, an automatic shipping charge will apply to cover the cost of shipping the promotional item.

Q: How can I remove the shipping charge if I only want to purchase a gift certificate?
A: To remove the shipping charge:

1. Go to your cart.
2. Remove the promotional item from your cart.
3. The shipping charge will automatically update to $0.00, as no physical item will need to be shipped.

Q: Can I still get the promotional item if I’m purchasing a gift certificate?
A: Yes! The shipping charge will apply to ensure the promotional item is delivered to you.

Q: I only want the gift certificate and no promotional item. How do I proceed?
A: Simply remove the promotional item from your cart. The checkout process will then reflect only the cost of the gift certificate with no shipping charges applied.

Q: What should I do if I still see a shipping charge after removing the promotional item?
A: Double-check that the promotional item has been fully removed from your cart. If the issue persists, please contact our customer support team for assistance.

Q: Does this limitation apply to all gift certificate purchases?
A: No, the shipping charge only applies when a promotional item is included in your cart. If you’re purchasing only a gift certificate, there will be no shipping charge.

This system is designed to ensure clarity and fairness for all customers. We appreciate your understanding!