I've already placed an order...

I want to place an order...

Shop Pay

You may reach the chat here! You will find a bot that can assist you with our FAQs. If you need further help, we will be happy to reply to you via email ASAP!

Email us here! We will respond to you ASAP, Monday-Thursday. 7am-3pm PST

If you opt to call please know that we do not take live calls. Please leave a voicemail and we will get back to you by email or by returning your call. Please ensure that you include your order number and email address in your message.

Annmarie Skin Care Support

Help yourself to answers about placing, tracking or returning an order here.

Order Questions

My Coupon Did Not Apply - What Should I Do?

I've already submitted my order, will you please honor the coupon code?

The item I want is out of stock, will you honor the coupon when it returns?

Where to put a coupon or gift certificate

I'm trying to use two coupons

Can I use a coupon on a sample set?

Will You Accept a Coupon After the Expiration Date

Coupon Code Usage

Coupon Codes

Return and Exchange Policy

Exchanges Including Shipping Fees

Wild and Beautiful Promise

Refunds on the Same Product Twice

How to Use ASC's Return System

How do I Select a Return instead of Replacing an Item?

How do I select a return for multiple items on the same order?

Returns

Can I Change My Address on my Order?

Domestic Shipping Policy

International Shipping Policy

Canada Shipping Policy

UK Shipping Policy

Australia Shipping Policy

New Zealand Shipping Policy

Why can't I purchase products for delivery to Spain, Portugal, or Italy?

New Shipping Partnership Announcement: Passport

How does your shipping process handle duties and taxes for orders to Canada?

Canada: Shipping Delay Due to Service Alerts

Canada: Why are shipping costs and duties included at checkout? Plus, package delays.

What are the fees associated with international shipping?

Shipping

Policy Questions

Contact Information

How do I log in and out of my account?

How Do I Reset My Password?

Trouble logging into the Ageless Masterclass

How does the Refer a Friend Reward Program work and how do I use my referral link?

Joining a Live Event

Changing Email on Profile

New - How Do I Redeem My Rewards Points with the New Program?

How Do I Refer a Friend?

Rewards Program Terms and Conditions

How does your referral program work and where can I find my referral link?

New - Rewards Program Change

NEW - How Do I Use My Rewards Points With Another Coupon Code?

New - How do I redeem a reward for a product without placing a full order?

How to Redeem Reward Products via Email

Wild & Beautiful Collective Rewards Program

How to Stop Text Message Notifications

Opt-In For Special Announcements and Coupons Via Text

Text Questions to Our Customer Care Team

Text Message Notifications

How to Stop Facebook Ads

Can I Receive Fewer Emails?

I No Longer Want to Receive Physical Mailers

I’d Like to Unsubscribe From Your Emails.

Unsubscribing

General Questions

Product Subscription Policies—How to start, cancel, and edit

How to add a new item to your subscription

How to Swap out a Subscription Item

How to get in touch regarding your subscription account

Gift card usage on subscription orders

How to add a coupon code

How to choose your frequency

Confirming changes on your account

How to add a one-time purchase item to your upcoming subscription order

How to Update the Credit Card on a Subscription Account

How does the 25% Off for Life Sale work?

How to Cancel or Edit Your Collective Insiders Program Subscription

Free Gift-with-Purchase Promotion and Subscription Orders

25% Off For Life Promotion

Email Notification for Subscription Orders

Applying Coupon Codes to Subscription Orders

Wild & Beautiful Collective Insiders Membership

Video How-to on Managing Your Subscription Account

Items with the Same Date of Renewal to Ship Together

Insiders Subscription Questions

How Do I Become A Wholesaler? (Domestic & International)

How Do I Become An Influencer?

I want to sell your products...

Wholesale Information

I Want Annmarie Skin Care to Be Involved With Our Event, Charity, Promotion, Etc.

I am an event organizer...

I’m a Blogger and Would Love to Review Your Products.

I'm interested in a social media collaboration with Annmarie Skin Care

I'm interested in a guest blog post collaboration with Annmarie Skin Care

Are you accepting user-generated content for collaborations?

I am a member of the media...

Media and Event Inquiries

Do you offer Skin Consultations? / How can I get skincare advice?

Is Retinol Safe?

What happens if I'm late or missed my consultation appointment?

Sun Love no longer tinted

Are your products pH balanced

Do you products contain coconut oil?

Our Jade Sourcing

Your Prices are Too High

What do I do if my Palo Santo Body Butter arrived melted?

Products that DO have Lavender

My Pump Is Not Working

How Long Do Your Products Last?

Why do you use Aluminum Bottles?

Why do you use carrageenan?

Are your palm oil and palm derivatives eco-consciously sourced?

Do your products have Sodium Benzoate?

Are your products on EWG?

What product do you suggest to remove eye makeup?

Do your products contain fragrance?

Do your products contain heavy metals?

Do your products contain Vitamin E?

Is your packaging sustainable?

Do you have a Vitamin C serum?

Do your products contain nuts?

Do you have any suggestions for redness?

Are Your Minerals Mined?

How to Use the Gua Sha

How to Use the Jade Roller

Ingredient Spotlight: Lactic Acid

Discontinued Essential Oils and Mineral Make Up

Are Your Products Certified USDA Organic?

Are Your Products Gluten-Free?

Do You Use Soy or Corn In Your Products?

Are Your Products GMO Free?

What Is the Difference Between Your Anti-Aging Serum and Anti-Aging Facial Oil?

My Product Looks, Smells, or Feels Different Than Last Time.

Can I Use Your Products Alongside Ones From Another Line?

What Order Should I Apply My Products In?

What Are Your Renamed, Reformulated, and/or Discontinued Products?

Is Your Herbal Facial Oil for Sensitive Skin Anti-Aging?

My Products Arrived Warm, Are They Still Okay?

How Do I Use Sun Love?

Why Should I Use Oil to Moisturize If I Have Oily Skin?

Is It Safe to Use Your Products On a Teen Or Young Child?

Are Your Products Safe to Use During Pregnancy?

How Long Do Your Full Sized Products Last?

Why Do Your Products Come In Violet Glass Bottles?

What Product Should I Use to Protect Me From the Sun?

Do Your Products Have Expiration Dates?

Is Your List Of Ingredients Complete?

My Coconut Body Oil Is Solid.  What Do I Do?

What Are the Differences Between Your Serums?

Are Your Products Vegan? Do You Test On Animals?

Do You Have Samples of Your Anti-Aging Eye Cream?

How Long Do Your Trial Kits Last?

How Do I Use My Trial Kit?

Are Annmarie's Products Non-Comedogenic?

Difference Between Annmarie Cleansers

Differences Between Annmarie Toning Mists

What do I do if my Palo Santo Body Butter arrived not completely full?

What do I do if my Palo Santo Body Butter arrived beaded or lumpy?

What do I do if my Coconut Honey Mask arrived grainy?

Basic Skin Care Regimen for All Skin Types

Do You Recycle Miron Glass?

What is the pH Level of your products?

Why are your Shampoo and Conditioner in an aluminum bottle?

I am concerned about the Kaolin Micro Exfoliant aluminum tube.

All about Sweet Sunrise Shampoo and Conditioner

More about our scrubs and exfoliants

Gua Sha vs Jade Roller

Our 3-Step Process: Curate. Infuse. Create.

What is the difference between and oil and a serum

Eye Cream vs Eye Serum

Which products contain Jojoba Oil?

Concentrated Boosting Elixirs - How to use and layer?

What are the benefits of the Activated Night Serum?

Why is my Sun Love coming out Clear when I First Open it?

Why Does the Fill Level of the Ayurvedic Facial Scrub Appear Low?

I have concerns about your body brush being made in China.

What are the differences between your Anti-Aging Facial Oil and Rejuvenating Facial Oil?

Can Annmarie Skin Care products be used on my teen's skin?

Why has your Jade Roller been discontinued?

I'm having a reaction to your products (Peru Balsam)

What are the differences between your Revitalize and Activated Night Serum?

Au Naturale Foundation FAQ

Can I customize the kits/sets that are available on your website?

Why isn't Annmarie Gianni Skin Care EWG Verified?

Do your products ever come in contact with plastic?

Essential Oils: Sourcing and Testing

How should I apply my eye products to get the best results?

Why do some of your products have a high EWG score?

If your products are edible, how do you keep them fresh?

Do you offer a recycling or refill program for your bottles?

Can your Resurfacing Facial Exfoliant replace AHA, BHA, or retinol products?

What are the main differences between your Anti-Aging Serum and your Citrus Stem Cell Serum?

What are the main differences between your Wild Fruit Serum and your Citrus Stem Cell Serum?