Subscription & Shop Pay Credit Card StorageUpdated a few seconds ago

I removed my card from Shop Pay—why is my subscription still active?
Removing a card from Shop Pay no longer cancels active subscriptions. If you previously set up a subscription using that card, it may still be used for upcoming subscription orders unless the subscription itself is updated or canceled.

Will I still be charged even if my card is no longer in my Shop Pay wallet?
Yes—if your subscription is still active, billing can continue using the original payment method, even if that card no longer appears in your Shop Pay wallet.

How do I update the payment method on my subscription?
You can update your payment details anytime through your Shop account:
Visit shop.app/account/subscriptions and select the subscription you’d like to edit.

How do I cancel or make changes to my subscription?
To cancel, skip, or modify your subscription, you’ll need to manage it through your account on our website. You can access your subscription portal via your account login or through the link in your subscription confirmation emails.

Why doesn’t removing my card cancel my subscription anymore?
Shop Pay has updated how subscriptions work. Removing a card from your wallet no longer cancels subscriptions automatically—this helps prevent accidental cancellations and ensures your deliveries continue as expected unless you choose to make changes.

What if I need help updating or canceling my subscription?
We’re always here to help 🤍

If you have any questions or need assistance, feel free to reach out to our Customer Care team—we’re happy to guide you through it.