Insiders Subscription Questions
Product Subscription Policies—How to start, cancel, and edit
Our Insiders subscription sends the products you choose on the schedule you choose, at the subscription price, until you change or cancel it. On a product page, choose Subscribe & save, pick how often you'd like it delivered, and add it to your cart.
How to add a new item to your subscription
Insiders are able to add new items to their subscription without placing new orders through the website. You can simply add a new item to your upcoming subscription! This will ensure that your items will ship together, saving on shipping costs! Log
How to Swap out a Subscription Item
Insiders are able to swap items on their subscription without having to cancel or recreate a subscription. You can simply swap for a new item onto your upcoming subscription! PLEASE NOTE: The subscription discount is applied per product; it is not a
Gift card usage on subscription orders
Currently, our system is unable to take a gift card as the method of payment for a subscription order. We are so sorry for this inconvenience. We are more than happy to refund your most recent subscription order for the value of your gift card. Plea
How to choose your frequency
Suggested Renewal Frequency To set you up for success with your subscription, we'd like to share with you the suggested subscription frequencies for each type of Annmarie Skin Care product. This was gathered based on daily usage morning and night. Pl
Confirming changes on your account
When making any changes or updates to your subscription, please refresh the page to ensure the update has been made. When it refreshes, you will then be able to confirm your change has gone through if it is listed as you would like on the main page.
How to Update the Credit Card on a Subscription Account
Updating Billing Information Start by logging into your account, select SUBSCRIPTIONS on the top right. In the PAYMENT METHODS section on the far right of the top menu bar, you'll find the current method of payment along with the current physical bi
How to Cancel or Edit Your Collective Insiders Program Subscription
You can change a lot from your account instead of cancelling:. Want to pause instead? Contact us and we'll take care of it. Please make changes or cancel at least 2 days before your next order date. Once a renewal order has been placed, it can't be c
Free Gift-with-Purchase Promotion and Subscription Orders
Q: Do I get a free gift on my subscription renewal orders?. A: Yes — Insiders receive surprise-and-delight gifts on certain renewal orders. These are the gifts mentioned in your subscription emails, and they ship in the box with that renewal. If a gi
25% Off For Life Promotion
Q: How does the 25% Off For Life promotion work?. A: The 25% Off For Life promotion is valid only during specific sale periods throughout the year. It is an opportunity to lock in 25% off pricing with your ongoing subscription to whichever items are
Email Notification for Subscription Orders
Q: I didn't receive the email notification about my most recent subscription order. What should I do?. A: We apologize for any inconvenience. We strive to ensure that you are notified about your upcoming order by sending an email notification 7 days
Applying Coupon Codes to Subscription Orders
Sale and promo codes, from our emails, the site banner, or our partners, work on one-time purchases only. They can't be added to a subscription or applied to a renewal. Your subscription already gets the Insiders subscription price on every order. Th
Wild & Beautiful Collective Insiders Membership
What is the Wild & Beautiful Collective Insiders membership?. A: The Wild & Beautiful Collective Insiders is a top-tier membership service that begins when you subscribe to a product of your choice. Members receive auto-shipped products on their sche
Items with the Same Date of Renewal to Ship Together
We automatically process items with the same shipping address that are scheduled to ship within 7 days of each other together in one package. This change helps save on shipping fees and packaging materials. For items to be shipped together:. If your
Contacting the Insiders Concierge Team
To contact the Insiders Concierge team, please email us directly at [email protected] or call us on the Insiders line at 510-900-5559. You can also reach us directly via chat. We are regularly available M-F at 8 am-4 pm PST. *Please conside
Subscription & Shop Pay Credit Card Storage
Removing a card from Shop Pay no longer cancels active subscriptions. If you previously set up a subscription using that card, it may still be used for upcoming subscription orders unless the subscription itself is updated or canceled. Yes—if your su
Insider-Only Trial Bundle
The Insider Trial Bundle is an exclusive perk created just for our Wild & Beautiful Collective Insiders. You’ll receive a rotating assortment of 2–3 surprise trial-size products at a deep discount; the current price is on the product page. The assort