What do I do if my Palo Santo Body Butter arrived beaded or lumpy?Updated a year ago

We are so sorry to hear that your Palo Santo Body Butter has arrived beaded, instead of in its buttery consistency!

We completely understand your unhappiness with it arriving like this—we've noticed that with the temps warming up, it might be melting in transit and semi-resolidifying. The oils solidify at different rates than the butters, and with shea butter in particular, it may start to form "shea beads".

We know this is not ideal, but want to assure you that your product is still good and can definitely still be used.

What we can suggest is to melt it all down again, and allow your product to re-solidify in a cool place—

Take your jar of Palo Santo Body Butter and run it under warm water for 3-5 minutes. Then remove and open the lid carefully, to not get any water inside of your body butter. At this point, your body butter should be completely melted. Mix it slowly at room temperature to re-solidify. If you have an AC or chill air, being near that while it solidifies would be best, do not refrigerate to re-solidify.

Then, store it in a cool place.

Please reach out to us at [email protected] if we can help out more at all.