What should I do if my product arrives frozen?Updated a year ago

Great question! During colder weather, some of our products, particularly those containing extra virgin coconut oil, may solidify. Rest assured, this does not affect the quality of the products in any way.

1. Why do some products solidify in cold weather?

The solidification of our products is primarily due to the natural properties of extra virgin coconut oil, which solidifies at cooler temperatures.

2. What should I do if my product arrives frozen?

If you receive a product that has solidified due to cold temperatures, there's no need to worry. Simply run the bottle under warm water or place it in a bowl of warm water until it has thawed out. After thawing, gently shake the bottle to ensure all the ingredients mix back together evenly.

3. Will the product's effectiveness be affected by solidification?

No, the solidification process does not degrade the quality or effectiveness of the product. Once thawed and mixed, the product will perform as intended.

We understand the inconvenience this may cause and appreciate your understanding. If you have any further questions or need assistance, please feel free to contact us. We're here to help!