Why did my Ayurvedic Facial Scrub develop mold?Updated a year ago

I'm sorry to hear about the mold in your scrub. Here's some helpful information:

1. Why did my loose powder product develop mold?

Our loose powders, like all our products, are 100% natural and preservative-free. They are designed to remain mold-free for up to 2 years when kept dry. Mold can develop if water gets into the jar, as natural products are sensitive to moisture.

2. How can I prevent mold in my loose powder product?

To ensure the longevity of your product and prevent mold:

• Shake a small amount of powder into your hand.
• Add water to your palm and mix to create a paste.
• Immediately replace the lid to keep water out of the jar.

3. Can I still use the product if it has developed mold?

Unfortunately, if mold has developed, we recommend discontinuing use of the product for safety reasons.

4. Can I get a replacement or discount for a new jar?

Certainly! We apologize for any inconvenience caused. Please contact us, and we'll be happy to provide you with a coupon code to use towards ordering a replacement jar.

We appreciate your understanding and are here to assist you with any further questions or concerns.