Why did my Palo Santo Body Butter arrive melted?Updated a year ago

I'm so sorry to hear that your Palo Santo Body Butter arrived melted instead of in its usual buttery consistency. We'll get a replacement sent out to you right away, and you'll receive an email with tracking information once it ships.

1. Why did my Palo Santo Body Butter arrive melted?

Our Palo Santo Body Butter is made with pure, all-natural ingredients and contains no wax. During warmer weather or transit, it's possible for the butter to melt. This doesn't affect its quality or effectiveness.

2. How can I restore the butter to its original consistency?

To restore the Palo Santo Body Butter to its solid state, follow these steps:

• Open the container carefully and mix it slowly at room temperature.
• If possible, place it near an air conditioner or in a cool, shaded area to facilitate solidification. Avoid refrigeration, as this can change the texture.
• Once it solidifies, store it in a cool place.

3. Can I still use the melted body butter?

Absolutely! The melted body butter is still perfectly usable. Simply mix it slowly to ensure even distribution of the ingredients, and it will function just as intended.

We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need assistance, please don't hesitate to reach out.