Why is my Sun Love coming out Clear when I First Open it?Updated 7 months ago
Q: Why is the product coming out clear and oily instead of white?
A: It may have gotten separated, causing the dip tube (which brings the product up the tube from the jar) to be filled mainly with oil.
Q: How can I fix the separation issue with my product?
A: Follow these steps to resolve the issue:
- Open the bottle and remove the pump.
- Pump the clear oil back into the bottle.
- Shake the bottle well to re-mix the formula.
- The next few pumps should come out white and contain zinc.
Q: What should I do if the problem persists after trying to re-mix the product?
A: If you have any trouble with this process, please let us know, and we will be happy to assist you further.