You may reach the chat here! You will find a bot that can assist you with our FAQs. If you need further help, we will be happy to reply to you via email ASAP!

Email us here! We will respond to you ASAP, Monday-Thursday. 7am-3pm PST

If you opt to call please know that we do not take live calls. Please leave a voicemail and we will get back to you by email or by returning your call. Please ensure that you include your order number and email address in your message.

Annmarie Skin Care Support

<p>Currently, our system is unable to take a gift card as the method of payment for a subscription order.&#xA0; We are so sorry for this inconvenience.</p>
<p>We are more than happy to refund your most recent subscription order for the value of your gift card. Please reach out to us at <a href="mailto:ask@annmariegianni.com">insiders@annmariegianni.com</a> and let us know the gift card code and we can help you there!</p>

Currently, our system is unable to take a gift card as the method of payment for a subscription order.  We are so sorry for this inconvenience.
We are more than happy to refund your most recent subscription order for the value of your gift card. Plea

Gift card usage on subscription orders

Insiders Subscription Questions

My Coupon Did Not Apply - What Should I Do?

I've already submitted my order, will you please honor the coupon code?

The item I want is out of stock, will you honor the coupon when it returns?

Where to put a coupon or gift certificate

I'm trying to use two coupons

Can I use a coupon on a sample set?

Will You Accept a Coupon After the Expiration Date

Coupon Code Usage

Coupon Codes

Return and Exchange Policy

Exchanges Including Shipping Fees

Wild and Beautiful Promise

Refunds on the Same Product Twice

How to Use ASC's Return System

Returns

Can I Change My Address on my Order?

Domestic Shipping Policy

International Shipping Policy

Canada Shipping Policy

UK Shipping Policy

Australia Shipping Policy

New Zealand Shipping Policy

Shipping

Policy Questions

Contact Information

How do I log out of my account?

How Do I Add My Birthday

Changing Email on Profile

How Do I Redeem My Rewards Points?

How Do I Refer a Friend?

How Do I Use My Rewards Points With Another Coupon Code?

Rewards Program Terms and Conditions

Wild & Beautiful Collective Rewards Program

How to Stop Text Message Notifications

Opt-In For Special Announcements and Coupons Via Text

Text Questions to Our Customer Care Team

Text Message Notifications

How to Stop Facebook Ads

Can I Receive Fewer Emails?

I No Longer Want to Receive Physical Mailers

I’d Like to Unsubscribe From Your Emails.

Unsubscribing

General Questions

Product Subscription Policies—How to start, cancel, and edit

How to add a new item to your subscription

How to swap out a subscription item

How to get in touch regarding your subscription account

How to add your birthday

How to choose your frequency

Confirming changes on your account

How to add a one-time purchase item to your upcoming subscription order

How to Update the Credit Card on a Subscription Account

How Do I Become A Wholesaler? (Domestic & International)

How Do I Become An Influencer?

I want to sell your products...

Wholesale Information

I Want Annmarie Skin Care to Be Involved With Our Event, Charity, Promotion, Etc.

I am an event organizer...

I’m a Blogger and Would Love to Review Your Products.

I am a member of the media...

Media and Event Inquiries

Do you offer Skin Consultations? / How can I get skincare advice?

Are your products pH balanced

Do you products contain coconut oil?

Our Jade Sourcing

Your Prices are Too High

What do I do if my Palo Santo Body Butter arrived melted?

Products that DO have Lavender

My Pump Is Not Working

How Long Do Your Products Last?

Why do you use Aluminum Bottles?

Why do you use carrageenan?

Are your palm oil and palm derivatives eco-consciously sourced?

Do you products have Sodium Benzoate?

Are your products on EWG?

What product do you suggest to remove eye makeup?

Do your products contain fragrance?

Do your products contain heavy metals?

Do you products contain Vitamin E?

Is your packaging sustainable?

Do you have a Vitamin C serum?

Do your products contain nuts?

Do you have any suggestions for redness?

Are You Minerals Mined?

How to Use the Gua Sha

How to Use the Jade Roller

Ingredient Spot Light: Lactic Acid

Discontinued Essential Oils and Mineral Make Up

Are Your Products Certified USDA Organic?

Are Your Products Gluten-Free?

Do You Use Soy or Corn In Your Products?

Are Your Products GMO Free?

What Is the Difference Between Your Anti-Aging Serum and Anti-Aging Facial Oil?

My Product Looks, Smells, or Feels Different Than Last Time.

Can I Use Your Products Alongside Ones From Another Line?

What Order Should I Apply My Products In?

What Are Your Renamed, Reformulated, and/or Discontinued Products?

Is Your Herbal Facial Oil for Sensitive Skin Anti-Aging?

My Products Arrived Warm, Are They Still Okay?

How Do I Use Sun Love?

Why Should I Use Oil to Moisturize If I Have Oily Skin?

Is It Safe to Use Your Products On a Teen Or Young Child?

Are Your Products Safe to Use During Pregnancy?

How Long Do Your Full Sized Products Last?

Why Do Your Products Come In Violet Glass Bottles?

What Product Should I Use to Protect Me From the Sun?

Do Your Products Have Expiration Dates?

Is Your List Of Ingredients Complete?

My Coconut Body Oil Is Solid.  What Do I Do?

What Are the Differences Between Your Serums?

Are Your Products Vegan? Do You Test On Animals?

Do You Have Samples of Your Anti-Aging Eye Cream?

How Long Do Your Trial Kits Last?

How Do I Use My Trial Kit?

Are Annmarie's Products Non-Comedogenic?

Difference Between Annmarie Cleansers

Differences Between Annmarie Toning Mists

What do I do if my Palo Santo Body Butter arrived not completely full?

What do I do if my Palo Santo Body Butter arrived beaded or lumpy?

What do I do if my Coconut Honey Mask arrived grainy?

Basic Skin Care Regimen for All Skin Types

Do You Recycle Miron Glass?

What is the pH Level of your products?

Why are your Shampoo and Conditioner in an aluminum bottle?

I am concerned about the Kaolin Micro Exfoliant aluminum tube.

All about Sweet Sunrise Shampoo and Conditioner

More about our scrubs and exfoliants

Gua Sha vs Jade Roller

Our 3-Step Process: Curate. Infuse. Create.

What is the difference between and oil and a serum

Eye Cream vs Eye Serum

I have a product question...

What should I use for the skin on my neck?

What can I use for acne scarring?

What can I use for under eye puffiness?

Can you suggest anything for Karatosis Pilaris?

I have sun damage or hyperpigmentation, what should I use?

What Is the Difference Between Dry & Dehydrated Skin?

How Do I Figure Out My Skin Type?

I Have Normal/Combination Skin, Which Products Should I Use?

I Have Oily Skin and/or Acne, Which Products Should I Use?

I Have Dry/Mature Skin, Which Products Should I Use?

I Have Sensitive Skin, Which Products Should I Use?

Why Am I Breaking Out From Your Products?

Which Of Your Products Minimizes the Appearance Of Dark Spots?

How Long Before I See Results From Your Products?

What Is the Difference Between Oils and Serums?

Do you recommend Lotion as a Facial Moisturizer?

What can I do for blackheads?

Why use oil for oily skin?

I have dehydrated skin.

My skin is normal or combination, what should I use?

My skin is dry or mature, what should I use?

My skin is sensitive, what should I use?

I have a skin question...

Meet: Enliven Body Oil

Meet: Love Tuner

Meet: The Essentials Collection

Meet: The Palo Santo Hair and Body Mist

Meet: Radiant Skin Silk

Meet: Coconut Honey Mask

Meet: Illuminating Pearl Mask

Meet: Herbal Facial Oil for Sensitive Skin

Meet: Herbal Facial Oil for Normal and Combination Skin

Meet: Herbal Facial Oil for Oily Skin

Meet: Sweet Sunrise Shampoo and Conditioner

Meet: Purifying Mud Mask

All About the Restorative Cleansing Oil

Meet: Rosemary Peppermint Hand and Body Wash

Do you have samples?

Aloe Herb Cleanser

Citrus Mint Cleanser

Neroli Toning Mist

Rosemary Toning Mist

Anti-Aging Serum

Probiotic Serum with Tremella

Citrus Stem Cell Serum

Anti-Aging Facial Oil

Sun Love

Signature Collection

Phytonutrient Cleanser

Resurfacing Facial Exfoliant

Botanical Hydration Mist with Immortelle

Wild Fruit Serum

Concentrated Boosting Elixirs

Rejuvenating Facial Oil

Antioxidant Lip Balm

Palo Santo Body Butter

Oud Révèle

Wild Alchemy Collection vs Signature Collection

Fruit Ceramide Eye Serum

Meet: The Charcoal Cacao Mask

Meet: Palo Santo Hair and Body Mist

Wild Alchemy Collection

Product Information

Skin and Product Information

Gift card usage on subscription ordersUpdated 2 years ago