I am having issues receiving my gift cardUpdated 18 days ago

Having trouble receiving your gift card?
We’re so sorry for the trouble! Here’s what to check if you or your recipient haven’t received the gift card yet:

Order Confirmation

Once your order is placed, a confirmation email is automatically sent to you, and the gift card is sent to the recipient's email address you provided when filling out the gift card form.

If you don't see your confirmation:

• Check your inbox for an email from ask@annmariegianni.com

• The subject line will read: “Thank you for your order! (Order ANxxxxxxxx)”

• If it’s not in your inbox, try looking in your Promotions or Spam folder, or do a search for our email address.

Gift Card Delivery Timing

• If you selected “Send Now,” the gift card is emailed to the recipient immediately after your order is processed.

• If you chose “Send Later,” the gift card will be delivered on the date and time you scheduled.

Can’t Find the Gift Card?

Ask your recipient to search their email using the subject line:
“[Name], you just received a $[Value] Gift Card from [Your Name]”
They can also search for the term “Gift Card” or our email address: ask@annmariegianni.com

Still not showing up?

If either of you still can’t find the email, feel free to reach out to our team at ask@annmariegianni.com — we’re happy to help track it down!

Gift Card Validity

All gift cards are valid for 5 years from the date of issue unless a shorter duration is required by state law, in which case we’ll follow local guidelines.