You may reach the chat here! You will find a bot that can assist you with our FAQs. If you need further help, we will be happy to reply to you via email ASAP!

Feel free to get in touch with us by filling out the form available here! You can also email us at ask@annmariegianni.com or send a text to +1 866 729 9434. We’re here to assist you and will reply promptly during our regular business hours.

Feel free to give us a call! If we're not able to pick up, just leave a voicemail, and we’ll return your call as soon as we can. Don’t forget to include your order number and email address in your message so we can assist you promptly. Thank you!

Annmarie Skin Care Support

<p>We&apos;re sorry you received the wrong product or order. Please contact us at <a href="mailto:ask@annmariegianni.com">ask@annmariegianni.com</a> within 30 days of delivery. Include your order number, what you ordered, and a photo of what you received. We&apos;ll send a free replacement.</p>

First off, we want to apologize that this happened! :(
Let our Customer Care Team know at ask@annmariegianni.com.  We ask that you include the order number, what you had ordered, and a photo of what you actually received.  Our Customer Care Team are

I Received the Wrong Product or Wrong Order. How Do I Fix This? 

Order Questions

I've already placed an order...

My Coupon Did Not Apply - What Should I Do?

I've already submitted my order, will you please honor the coupon code?

The item I want is out of stock, will you honor the coupon when it returns?

Where to put a coupon or gift certificate

I'm trying to use two coupons

Can I use a coupon on a sample set?

Will You Accept a Coupon After the Expiration Date

Coupon Code Usage

Coupon Codes

Return and Exchange Policy

Exchanges Including Shipping Fees

Wild and Beautiful Promise

Refunds on the Same Product Twice

How to Use ASC's Return System

How do I Select a Return instead of Replacing an Item?

How do I select a return for multiple items on the same order?

Returning the Skin Transformation Course

EU/ETFA Return Policy

Returns

Can I Change My Address on my Order?

Domestic Shipping Policy

International Shipping Policy

Canada Shipping Policy

UK Shipping Policy

Australia Shipping Policy

New Zealand Shipping Policy

Why can't I purchase products for delivery to Spain, Portugal, or Italy?

New Shipping Partnership Announcement: Landmark

How does your shipping process handle duties and taxes for orders to Canada?

Canada: Shipping Delay Due to Service Alerts

Canada: Why are shipping costs and duties included at checkout? Plus, package delays.

What are the fees associated with international shipping?

Shipping

Policy Questions

Contact Information

How do I log in and out of my account?

How Do I Reset My Password?

Trouble logging into the Ageless Masterclass

How does the Refer a Friend Reward Program work and how do I use my referral link?

Joining a Live Event

Changing Email on Profile

How Do I Add My Birthday?

Rewards Program Update

How Do I Redeem My Rewards Points with the Updated Program?

How do I redeem a reward for a product without placing a full order?

How Do I Use My Rewards Points With Another Coupon Code?

Be the First 50 Customers to Purchase a Product and Gain 200 Bonus Points

Two Ways to Receive Referral Bonuses

How Do I Refer a Friend?

How does your referral program work and where can I find my referral link?

How do the Referral Rewards Tiered Gifts Work?

Rewards Program Terms and Conditions

Wild & Beautiful Collective Rewards Program

How to Stop Text Message Notifications

Opt-In For Special Announcements and Coupons Via Text

Text Questions to Our Customer Care Team

Text Message Notifications

How to Stop Facebook Ads

Can I Receive Fewer Emails?

I No Longer Want to Receive Physical Mailers

I’d Like to Unsubscribe From Your Emails.

Unsubscribing

General Questions

Do you offer Skin Consultations? / How can I get skincare advice?

Is Retinol Safe?

What happens if I'm late or missed my consultation appointment?

Sun Love no longer tinted

Do You Have Skincare Products Specifically for Men?

Are your products pH balanced

Do you products contain coconut oil?

Our Jade Sourcing

Your Prices are Too High

What do I do if my Palo Santo Body Butter arrived melted?

Products that DO have Lavender

My Pump Is Not Working

How Long Do Your Products Last?

Why do you use Aluminum Bottles?

Why do you use carrageenan?

Are your palm oil and palm derivatives eco-consciously sourced?

Do your products have Sodium Benzoate?

Are your products on EWG?

What product do you suggest to remove eye makeup?

Do your products contain fragrance?

Do your products contain heavy metals?

Do your products contain Vitamin E?

Is your packaging sustainable?

Do you have a Vitamin C serum?

Do your products contain nuts?

Do you have any suggestions for redness?

Are Your Minerals Mined?

How to Use the Gua Sha

How to Use the Jade Roller

Ingredient Spotlight: Lactic Acid

Discontinued Essential Oils and Mineral Make Up

Are Your Products Certified USDA Organic?

Are Your Products Gluten-Free?

Do You Use Soy or Corn In Your Products?

Are Your Products GMO Free?

What Is the Difference Between Your Anti-Aging Serum and Anti-Aging Facial Oil?

My Product Looks, Smells, or Feels Different Than Last Time.

Can I Use Your Products Alongside Ones From Another Line?

What Order Should I Apply My Products In?

What Are Your Renamed, Reformulated, and/or Discontinued Products?

Is Your Herbal Facial Oil for Sensitive Skin Anti-Aging?

My Products Arrived Warm, Are They Still Okay?

How Do I Use Sun Love?

Why Should I Use Oil to Moisturize If I Have Oily Skin?

Is It Safe to Use Your Products On a Teen Or Young Child?

Are Your Products Safe to Use During Pregnancy?

How Long Do Your Full Sized Products Last?

Why Do Your Products Come In Violet Glass Bottles?

What Product Should I Use to Protect Me From the Sun?

Do Your Products Have Expiration Dates?

Is Your List Of Ingredients Complete?

My Coconut Body Oil Is Solid.  What Do I Do?

What Are the Differences Between Your Serums?

Are Your Products Vegan? Do You Test On Animals?

Do You Have Samples of Your Anti-Aging Eye Cream?

How Long Do Your Trial Kits Last?

How Do I Use My Trial Kit?

Are Annmarie's Products Non-Comedogenic?

Difference Between Annmarie Cleansers

Differences Between Annmarie Toning Mists

What do I do if my Palo Santo Body Butter arrived not completely full?

What do I do if my Palo Santo Body Butter arrived beaded or lumpy?

What do I do if my Coconut Honey Mask arrived grainy?

Basic Skin Care Regimen for All Skin Types

Do You Recycle Miron Glass?

What is the pH Level of your products?

Why are your Shampoo and Conditioner in an aluminum bottle?

I am concerned about the Kaolin Micro Exfoliant aluminum tube.

All about Sweet Sunrise Shampoo and Conditioner

More about our scrubs and exfoliants

Gua Sha vs Jade Roller

Our 3-Step Process: Curate. Infuse. Create.

What is the difference between and oil and a serum

Eye Cream vs Eye Serum

Which products contain Jojoba Oil?

Concentrated Boosting Elixirs - How to use and layer?

What are the benefits of the Activated Night Serum?

Why is my Sun Love coming out Clear when I First Open it?

Why Does the Fill Level of the Ayurvedic Facial Scrub Appear Low?

I have concerns about your body brush being made in China.

What are the differences between your Anti-Aging Facial Oil and Rejuvenating Facial Oil?

Can Annmarie Skin Care products be used on my teen's skin?

Why has your Jade Roller been discontinued?

I'm having a reaction to your products (Peru Balsam)

What are the differences between your Revitalize and Activated Night Serum?

Au Naturale Foundation FAQ

Can I customize the kits/sets that are available on your website?

Why isn't Annmarie Gianni Skin Care EWG Verified?

Do your products ever come in contact with plastic?

Essential Oils: Sourcing and Testing

How should I apply my eye products to get the best results?

Why do some of your products have a high EWG score?

If your products are edible, how do you keep them fresh?

Do you offer a recycling or refill program for your bottles?

Can your Resurfacing Facial Exfoliant replace AHA, BHA, or retinol products?

What are the main differences between your Anti-Aging Serum and your Citrus Stem Cell Serum?

What are the main differences between your Wild Fruit Serum and your Citrus Stem Cell Serum?

How to Use Our Anti-Aging Serum and Anti-Aging Facial Oil Together

Why is your Wild Fruit Serum priced higher compared to other products?

Is your shampoo and conditioner safe for color-treated hair?

What are the pH levels of your Sweet Sunrise Shampoo and Conditioner?

Introducing our Soothe Collection for Sensitive Skin

Which of your products contain Vitamin C?

Where are your products made and sourced?

Are there alternatives for those sensitive to strong scents?

What should I do if my Coconut Body Oil solidifies?

Challenges with packaging

What if I experience clumping or pilling when using your Fruit Ceramide Eye Serum?

I Received the Wrong Product or Wrong Order. How Do I Fix This?Updated 16 days ago