Why Was My Order Split Into Two Separate Orders?Updated 3 months ago

Why was my order split into two separate orders?

Your latest order has been split into two separate orders because one of the items is temporarily out of stock.

What happens to the available items in my order?

The available items in your original order will ship out as soon as possible according to our normal shipping policy. For more details, you can check our shipping policy.

What happens to the out-of-stock items?

A new order has been created for the out-of-stock item(s), and it will ship free of charge once inventory is restocked. We make our products in small, intentional batches, and we're working hard to replenish inventory as quickly as we can. Learn more about our process here.

Can I get an approximate restock date?

If you would like an approximate restock date, we are happy to look into that for you and provide our best estimate. Just let us know!

Can I cancel the backordered item?

Yes, if you choose to cancel the backordered order for the out-of-stock item, simply let us know and our team will take care of the cancellation and refund.