*COVID-19 Update: Arrival time may vary due to an influx of shipping while we "shelter in place". We can not guarantee the delivery timing, as the couriers are experiencing a greater amount of shipments during these times.
We're sorry to hear that you are still waiting for your order! Thank you so much for your patience.
Here are the most common reasons why you may not have received your order yet:
- All orders have an additional processing time of 1-3 business days in our warehouse. For example, if you selected the standard 5-8 business day shipping option and you placed your order on Friday the 1st, you should receive your order by Monday the 18th at the very latest.
- There could be a delay with the carrier. Please refer to the tracking link that was emailed to you in your shipping confirmation. Occasionally packages are rerouted or undeliverable as addressed. If you notice anything strange on your tracking, please let us know so we can look into things further.
If you are still concerned about the location or delay of your order, just let us know :) We will always make sure that you get your order safe & sound!