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Wild & Beautiful Collective Insiders

12 articles

Articles

How to swap out a subscription item

Insiders are able to swap items on their subscription without having to cancel or recreate a subscription. You can simply swap for a new item onto your upcoming subscription!  PLEASE NOTE: The subscription discount is applied per product; it is not a

How to get in touch regarding your subscription account

We are so grateful to our Insiders and want to give you prioritized access to our Insider Concierge Team.   You can call us Monday - Friday, 8 am - 4 pm PST @ 510-250-2514 or email us at [email protected] for an expedited reply.    You ca

Gift card usage on subscription orders

Currently, our system is unable to take a gift card as the method of payment for a subscription order.  We are so sorry for this inconvenience. We are more than happy to refund your most recent subscription order for the value of your gift card. Plea

Will a coupon code work on a subscription order after it has expired?

As long as you add that coupon code to your subscription order before the code expires you will be fine! Even if your next subscription date is past the date of expiry for the coupon code, it will still work. Here is a quick article on how to add a

How to add your birthday

All Members can add their birthday to their account to enjoy a birthday bonus each year. Simply add your birthday to your account by following the steps below and enjoy!  Log in to your account here Select "MY ACCOUNT" on the top right Then, click

How to choose your frequency

Suggested Renewal Frequency To set you up for success with your subscription, we'd like to share with you the suggested subscription frequencies for each type of Annmarie Skin Care product. This was gathered based on daily usage morning and night. Pl

Confirming changes on your account

When making any changes or updates to your subscription, please refresh the page to ensure the update has been made. When it refreshes, you will then be able to confirm your change has gone through if it is listed as you would like on the main page.

How to add a coupon code

Insiders have the ability to add a coupon to their upcoming subscription on their own!  Log in to your account here From the Account page, go to "SUBSCRIPTION" at the top left In a list view, you will see your current active subscriptions  Select "

How to add a one-time purchase item to your upcoming subscription order

Insiders have the ability to add a an item to their upcoming subscription order without needing to subscribe to it. This will save on shipping costs as both your subscription and one-time purchase items will now ship together!  Log in to your accoun

How to add a new item to your subscription

Insiders are able to add new items to their subscription without placing new orders through the website. You can simply add a new item to your upcoming subscription! This will ensure that your items will ship together, saving on shipping costs!  Log

How to update the credit card on a subscription account

Updating Billing Information Start by logging into your account, select SUBSCRIPTIONS on the top right. In the PAYMENT METHODS section on the far right of the top menu bar, you'll find the current method of payment along with the current physical bi

Product Subscription Policies—How to start, cancel, and edit

In August of 2015, we began a product subscription service that automatically delivers to the customer every 30, 45, 60, or 90 days. This feature is entirely optional and is available for most of our individual full-size products, as well as our Favo